I just purchased Samsung Neo QLED 8K 85” (85QN800B) TV and set it up using SmartThings App on iPhone 14 Pro Max. My iOS version is 17.2.1 and SmartThings version is 1.7.11.32 which are the latest as of today. The TV is also on its latest firmware.
This TV comes with features of Smart Calibration and Camera Sharing. Camera Sharing allows to use your phone camera or supported USB camera to use as web-cam. These both features requires both TV and Phone to be on same network to work.
I have my TV and Phone connected to the same 2.4GHz Wifi. When I open the SmartThings App and select my TV, Both Smart Calibration and Camera Sharing options are disabled (greyed out). When I Tap on them, it shows error saying
To use this function, check that your TV and mobile are on the same network.
I tried resetting and troubleshooting with Samsung support team but nothing worked. Any help would be appreciated.
It used to work with an iPhone, but you had to go through a QR code step. That’s detailed on the following support page, but I don’t know if it still works.
(Also, the iPhone had to support airplay 2.)
Not sure if that’s relevant to the issues that you’re seeing (I’m just another customer), but it’s something to try.
Tried the steps mentioned in the link provided by @JDRoberts above but it didn’t work either. I can confirm I have latest firmware in the tv and iOS so AirPlay version is also not an issue. Also these feature require same network and are not relied on AirPlay.
Also noticed it working randomly sometimes on the same device. Sometimes when I open a SmartThings app and tap on TV and wait for about a minute, both the Smart Calibration and Camera Sharing options gets enabled and works fine. But it’s random and should’t take that long to get enabled.
Most likely an iOS bug! Hopefully Samsung fixes it soon.
What helped for me was temporarily switching the tv’s network connection to WiFi instead of cabled. That way, iPhone and tv were on the exact same WiFi network and the calibrate option got available.
Weird, because with the tv on a cabled connection and my iPhone on the same network via WiFi, the tv was also perfectly visible and usable in the app on iOS, except for the some options such as calibration.
Probably to do with Apple’s stronger security setup. And simple to solve with a more clear and detailed explanation by Samsung…
Thank you for adding this information. I disconnected the ethernet and connected to wifi and now calibration was able to be used. I agree a better message would be helpful. I am using an iPhone 15 for reference.
