Shelly device show in old app but not new app


I have 3 shelly devices that show up and work in the old smartthings app and in ide, but they do not show in the new app. Has someone seen or solved this case before?

It could be a sync issue between the two apps. You can contact ST support to investigate and sync if needed :slight_smile:

Also, check to see if you may have more than one Location.


I have contacted them but slow in responding and just one location, hopefully its just the sync and they come back to me.

Another thing to try if you are adventurous. Login to IDE, find tHe device(s) and change the device type to something else, save, change it back to the original device type and save. Check to see if it appears in the new app.