Sensors shows open in ST but is closed


#1

Like the topic says I have a few sensors at the smart things hub is showing as open even though they are in the closed state. I pretty sure I’ll have to remove and re-add them but this is a constant thing with this platform is there any other way to have smart things update the status so it reflects that is close instead of open when the doors closed?


#2

I’m sure that’s frustrating. There are several things that can contribute to this, so usually you just have to eliminate one issue at a time.
The following is the usual troubleshooting checklist:


#3

Thanks. I just changed the batteries and I restarted the hub but didn’t do it for a full 15. I’ll try that next and report back. [quote=“JDRoberts, post:2, topic:46814, full:true”]

I’m sure that’s frustrating. There are several things that can contribute to this, so usually you just have to eliminate one issue at a time.
The following is the usual troubleshooting checklist:


[/quote]


(Austin Pritchett) #4

Hows the connection between the hub and the sensor. For some reason one of my door sensors was dropping off the network and reporting open.


#5

About 10 ft.

I tried the 15 min thing. Still shows open and my smart app isn’t triggering so I’ll see it it corrects itself tomorrow.


#6

Does it work if you just bring it closer to the hub? How far away is it?


(Ron S) #7

Same experience here! But my batteries are like near dead! Nearly more than one year now that I have changed batteries on ST sensors. Too lazy to check what kind of batteries on the contact sensors!


(Bobby) #8

The comfort of installing battery operated devices is spoiled by the necessity of changing them. That’s when you wish all devices were Hue Tap…


#9

Did all of the suggestions but the sensor still shows open