Am I missing a trick?

[terrymahon]

I’ve had my hub for around 2 months, with 3 multi sensors
And in this time I have had to Curry’s 4 times to replace these

The sensor will suddenly stop connecting, I’ll notice that a sensor will say it’s open or closed when I know it isn’t
I’ll hit the refresh but it won’t update, press the button on the sensor = no light, replace the battery (even though the last connection said 88% or something equally high) nothing
Doesn’t matter where, front door, back door

I’ve just received a new one, put it into position this afternoon & just noticed now it says open when it shouldn’t
Hitting refresh to no avail

I can’t be that unlucky, is there a simple solution?

(excuse the grammar, tablet keypad)

[Drewbert34 (Fast, Good, Cheap...pick two.)]

ST multisensors I assume?

What is the distance from sensors to hub (roughly) and are any of the doors metal by chance?

[JDRoberts]

It could be platform problems, but meanwhile the following is the usual troubleshooting checklist for sensors, so it might be of interest:

FAQ: My Sensor (any brand) is Stuck on Closed (or Open)

When any sensor gets “stuck” in one reporting state, open or closed, it’s almost always one of the following: Low battery. once the battery gets down to about 30%, the signal strength drops by a lot. It just may not be able to report. So you may want to try just changing the battery if it’s getting low. sometimes a new device gets delivered with a bad battery, it can happen. orphaned nodes. Zigbee does have a vulnerability to this. The fix is to unplug the hub for at least 15 minutes, including removing the batteries. This will cause all the zigbee devices to realize they’ve lost connection to the network, and then when you plug the hub back in the address tables will get rebuilt. You may not see an improvement until the next day, it can take a while for the changes to propagate…