Am I missing a trick?


(Terry Mahon) #1

I’ve had my hub for around 2 months, with 3 multi sensors
And in this time I have had to Curry’s 4 times to replace these

The sensor will suddenly stop connecting, I’ll notice that a sensor will say it’s open or closed when I know it isn’t
I’ll hit the refresh but it won’t update, press the button on the sensor = no light, replace the battery (even though the last connection said 88% or something equally high) nothing
Doesn’t matter where, front door, back door

I’ve just received a new one, put it into position this afternoon & just noticed now it says open when it shouldn’t
Hitting refresh to no avail

I can’t be that unlucky, is there a simple solution?

(excuse the grammar, tablet keypad)


(Fast, Good, Cheap...pick two.) #2

ST multisensors I assume?

What is the distance from sensors to hub (roughly) and are any of the doors metal by chance?


#3

It could be platform problems, but meanwhile the following is the usual troubleshooting checklist for sensors, so it might be of interest: