Hello all - I’ve read through a few threads detailing how to transfer a hub to a new homeowner. Others have done it by creating a new email, having support help move their ST account to that email, then handing over that email/pass to the new homeowner. These threads are a bit dated.
I’ve been emailing SmartThings support for a few days. The message is that this can’t be done and that I must factory reset:
At this moment there is only one option that I can suggest you is if you have to transfer ownership of the hub to a new user you have to remove the hub from your account so that the new user can connect it to his account.
SmartThings Support Team
Any other ideas? I have many devices and routines - recreating them would be tough.