I’ve got a schlage be469 (Camelot, I believe) that was the first zwave item I threw on my smartthings hub about 2 years ago. It’s been working like a charm since.
A few monrhs back, I kept getting notifications that my wife forgot to lock the door when she left for work, so the hub send the command to lock it.
I have her a hard time about it but she SWORE she manually locked it before heading out the garage.
Well… Come to find out, my hub isn’t recognizing any manual events on my schlage. I’ve replaced batteries, excluded, removed, added… Everything, and I’m still not getting manual events to register in the smartthings app unless I go and hit the refresh button.
I reached out to schlage, thinkin this lock took a dump on me and since I was within a 3yr warranty, I’d see what they can do.
Well they responded with this:
"Unfortunately within the last 2 weeks we have had multiple customers with this same problem, but only when paired to a Smartthings hub. Customers using Wink/Ringalarm/etc did not experience this.
Smartthings did release a hub update 7/1 to address this, but many people that did the update lost control of their lock. So they get updates, but when sending a command it doesn’t work. ST is now working on a hotfix for that."
I did a search on here for any other postings… And didn’t see any… So either I suck at searching, or I’m the only one lookin for input.
Anyone else experienced this? Any workarounds while St works on a fix?