Schlage touchscreen connect issues

I was able to add my z wave exclusion and it shows on smartthings app and alexa app but unresponsive. I am not able to lock or unlock. Should I start over?

Try running a z-wave repair and reboot your ST hub. Let us know if the lock starts responding.

Where do I run a z-wave repair?

Did the z-wave repair very quick as it stated up to 10 minutes. I have not rebooted the hub but still not working. Will do the reboot now

Try this order:

  1. Exclude the lock
  2. Reboot the hub
  3. Pair the lock

Ensure the lock is within about 20ft of a repeater as Schlage locks are known to have issues with the Z-Wave mesh. For basic lock/unlock it should be within 30ft of the hub but a repeater is definitely recommended.