This is my 2nd lock I have tried with the same results. I bought one new… it worked fine except for the z-wave feature, Contacted schlage and the are sending me a new one… I got impatient and went and got another new one today, and I get the same results… so 2 locks and the same results… I can get it to pair but will only work if the hub is touching the lock. I have a Leviton decora z-wave switch about a foot from the lock… and that is functioning properly.
Here is the process I have done…
Exclude lock Multiple times successfully (as long as the hub is touching it)
Add the lock manually by pressing the 6 digit code pressing 0 and wait for the green check… (as long as the hub is touching the lock its successful)
Unhook the battery and press exterior schalge button several times… then hold it while hooking the battery back up… I get 3 green check marks…
Reset hub… do a zwave repair…
Unless the hub is very close… I get that the lock “failed to update route”.
All other devices work just fine I just have NO range to the lock.
Hub is the new version 3… wired to Ethernet.
Both Locks I have purchased new are the Schlage Connect Touch screen BE469NX
Never had an issue connecting any other device except for this Lock! HELP!!!