Schlage connect ST classic app locking on its own every hour (June 2019)

My Schlage connect has been working great for one year. Now for the past week the status tab on the app is showing the lock continually locking almost every hour on it’s own. Anyone else seen this issue. The lock is installed on a vacation home and no one is there, so I’m not sure if the lock is actually mechanically locking every time it is showing on the app or if it is just a ghost signal. Tia.

Which device type handler are you using for the lock?

There have been some changes to the Z wave platform on SmartThings over the last month or so and there’s been a number of lock issues reported, but I haven’t heard of that particular one.

@RBoy

Yeah I saw this somewhere on the forum recently and I believe that @maddie was also telling me about it recently.
Did you add any new apps to it recently?

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Yes I had one user reach out to me about a similar issue where she kept seeing the lock state reported continuously every few minutes. I recommended excluding the lock, rebooting the hub and pairing the lock again. I suspect the platform may be sending too many poll requests or ping requests (health check) which triggers a response from the lock. This may actually be normal as it does send a request every hour or so to check the device health but it shouldn’t be showing up in the recent activities unless the state has changed. It may be a platform bug not processing it correctly or check the DTH.

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I scanned the community for reports of this last week and didn’t find any. My apologies if I missed previous reports.

This is due to a platform change regarding the filtering of lock events. Previously locked/unlocked events would be filtered out if they were unchanged (changed=false). So currently when a lock is polled, the lock state is being displayed regardless of whether it has changed or not.

Take this as an example:


The last event in the screenshot is a “Locked” event but “changed=false”. The lock was already locked and previously didn’t display in the IDE.

We are aware of the feedback and understand it is causing some confusion as exampled by the original post. We are evaluating possible ways to address it.

It is also worth noting a few things:

  1. These events should be filtered from the new SmartThings app so you will only see them in the Classic app or IDE.
  2. They are not contributing to battery drain. The locks are not being polled more frequently. There is just now a more visible event when they are.
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I am not seeing the unchanged events displayed for my locks in classic app, but the event history for my devices are showing 3 or 4 ping events every hour today, instead of just one (a few i checked looks like they are within the same second and have the same command id but different event id and time)

Hi Brad.
I installed the new Smartthings app, and you are correct the hourly lock signals do not show on the history. But am I missing something with this app. It only shows me battery life and history. I see no way to create or manage user codes for the lock, which is what I need for this vacation rental property. Thanks.

I see no way to create or manage user codes for the lock

You will need to add a smart app for that.

I do not see “smart lock guest access” app available on the classic or the new Smartthings app. Where can I get it. Thanks

Hi Brad. Still getting hourly locked signals. Do you think this will be fixed any time soon. I cannot seem to get the new app to work for me. I’ve has no luck installing the “smart lock guest access” smart app. Thanks.

If you’re located outside the US or UK, you may not see the Smart Lock Guest Access option.

Is your main concern that you are seeing the locked events in your device’s activity? Is there an alternative approach to monitoring the locks you could utilize?

Ok. That’s it. I am in Mexico. What is the other approach?

Well monitoring the activity feed for “locked” events doesn’t seem very efficient. I would look into setting up a notification when the door is locked/unlocked. That should only look for state changes which filters out these non-state change events you are seeing.

I’m seeing this too! So I read all the responses and it looks like there is a new Smart Things app but you may need a separate app to add and delete guest codes? Alternatively you can weed out the “locked” status? Is this an accurate summation? How does one filter out the locked status?

I’ve noticed this hourly polling of my Schlage Camelot for about the past week. Hub v3 US , Firmware 000.025.00032 , using the Smarthings z wave lock device type.

Today 6/20/2019 - when the door is unlocked/locked the name is not listed in the “recently” section associated with the lock. Also updated extremely slow today, appox 30 mins.

Tempted to try RBoy or other custom device handler to see if I can improve the monitoring of the lock.

If your Samsung account is in the US, you can use Smart Locks Guest Access in the SmartThings app to manage lock codes. This version of the app also filters out these events.

Otherwise, you can filter the events if you are subscribed to a lock via a SmartApp but you can’t filter the events from the native event feeds in the SmartThings Classic app.

Hey Brad,
I’m having the exact same issue and am unable to use Smart Locks Guest Access as I am located in Canada.
Is this something that will come here? Or will it only be available in the US?
If so, I may need to find another method, perhaps looking into RBoy.
Thanks

I am not aware of plans to enable Smart Locks for Canadian users but I will pass your feedback along.

Hello,

My Schlage lock also started to report hourly locked/unlocked status on the application 2 months ago.
I noticed one night it has unlocked the door and we noticed that door was unlocked in the morning.
I’m thinking it unlocked it because of this hourly status report. Is there any way to resolve this reporting issue?


So far I have done;

  • Update the Hub software
  • Restart the lock and hub
  • Changing batteries
  • Remove and re-register the door lock.

Nothing seemed change this behavior.

Thank you,
Celal

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