Schlage Connect (be469NX) was installed about 1 1/2 years ago. Worked fine until yesterday. From within ST I can unlock it and even though the actual deadbolt is retracted (lock is unlocked) the ST App flashes a quick “Unlocked” icon then back to “Locked” I can not lock (extend the deadbolt) from within the ST App. In fact, even though the app reports the lock is locked (which it is not), pressing the “Locked” icon cause the locks motor the twirl. I opened up the casing to see what was happening and under all circumstances the motor rotates counter clockwise (which retracts the bolt if extended). Before we blame ST read on…
The deadbolt will not extend/lock when pressing outside Icon, the motor does not turn at all. Pressing outside Schlage Icon + User code causes motor to turn however, the same direction (counter clockwise) as if to open lock. It appears that the lock as well as the ST app thinks the deadbolt is extended.
I have done a complete factory reset (twice) and during the initial setup the bolt extends and extracts properly. The screen shows a checkmark indicating the reset was successful. After this I open the lock using the default code. Works each time. I press the outside Schlage Icon and I get nothing. I press the outside icon and the default user code, motor whirls but does not extend bolt.
The bolt can be manually locked from the inside by turning the knob or locked from the outside using a key. Both cases there appear nothing wrong with the mechanics.
I am pretty sure this isnt a ST issue but I do know many of you use this lock. Have any of you experienced this problem and found a solution??