Thanks! Today I got a third lock from Schlage which they manually tested before sending it to me. Same problem! I did the live logging as you suggested and there are no messages at all when the lock is physically turned. When I use the iOS app to engage the locking mechanism, it seems to work correctly:
- lock is unlocked
- app engages locking mechanism
- log reports unlocked status
- I turn the lock locked
- log reports locked status
Similarly if I use the app to engage the lock but don’t lock it, the log shows unlocked status before and after, i.e., correctly.
However when I use a user code to engage the lock and turn the mechanism (or not), no log messages are generated.
I’m doing this testing physically sitting right next to the hub, so it seems a communications problem is really unlikely, right?
Probably should mention I am using an Nvidia Shield with a Smartthings Link for my hub.