i recently purchased a schlage zwave lock, it worked great for a few days but then the touch screen stopped working.
the zwave all still functioned and i could lock/unlock remotely.
i exchanged it for a new one because it wasnt cool that the kids couldnt unlock the door when they got home from school.
the exhanged model looked slightly newer and mentions nexia on the box.
the touchscreen works and the device was included by the controller but it will not lock or unlock it.
i excluded it and factory reset it numerous times but it will not lock/unlock.
so i exchanged it again and the replacement is doing the same thing. i can see it includes successfully, the IDE shows it sending the unlock code but no response. the funny part is that when i create a user code for the door the and then check the “recent” tab in the app on my phone it can see user code 3 and usercode 4 created. so i know its talking but for some reason it wont lock / unlock.
the hub is about 10 feet from the lock, but i have several switches in between them for lights etc.
i dont want to exchange it again… hoping someone else has had this issue? or is it possible that the new model is doing something different?