SmartThings Community

Schlage Camelot Pairing Issues

(Nathan Curtis) #31

No you don’t need to change anything out. You probably need a ZWave repeater with beacon capability between your ST hub and your lock.

These things are finicky to pair because of the security key, I’ve found that just a few feet matters.

  1. install a ZWave hard wired repeater (like a switch or an outlet) close to the lock. (I have the light switch for my porch light doing this) and make sure it’s added to your network and operates correctly.
  2. install NEW batteries in the lock (prevent signal strength issues)
  3. follow the Schlage instructions to factory reset the lock (a surprisingly high number of users found this fixed them…)
  4. get a LONG network cable and extension cord and get. Your ST hub online as close to the lock as possible (within 5 ft. If you can) (distance matters for secure pairing with key exchange)
  5. start the general device exclusion for the hub and run the lock through its exclude routine (its in the lock manual)

At this point your lock should be in absolutely prime condition to pair…

  1. attempt to add the lock.

If that doesn’t work, call schlage for help.

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(Linda Redding) #32

Ok thanks. Will try this tomorrow. No walls between the hub and the lock, but hub is 2 feet from router.

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(Nathan Curtis) #33


You want a specific ZWave repeater - one that supports beaconing.

@JDRoberts has a great explanation somewhere about why Beaconing ZWave repeaters are preferred in this situation… Unfortunately I can’t seem to locate it at the moment.

In any case, Linda, the Samsung outlet is zigbee, so it won’t do anything to help the Schlage lock’s ZWave signal.

(Steve White) #34

That’s why I recommended the Iris Smart Plug. It can plug in anywhere with no electrician needed, can be used to control something, plus has a Z-Wave repeater that supports beaming. These can be had at Lowe’s right now for aroudn $22 which makes them probably the cheapest option right now.

20 feet shouldn’t be an issue in open air, direct line of sight. Once you put some walls and/or doors in between that gets a little marginal which is likely why the lock only sdtays connected for a short period of time.

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(Nathan Curtis) #35

Beaming, beaconing, its just words… Man, I need more coffee. :slight_smile:

The Lowes Iris 3210-L Yep I have 3 of them strategically placed through my home. Great device. (Once you get it paired)

(Linda Redding) #37

Thank you, thank you, thank you, to all for the help. This had been an issue for over a year and i would look online, try this, try that and sometimes it would work and sometimes not. Gone thru many many batteries. Called schlage and since it wasn’t their app wouldn’t help. With your help, i purchased one of those zwave plugs and voila… instant pairing… it worked on first try. I just hope it lasts… thank you so much. So glad i joined and wrote. You have saved me so much frustration.

(Linda Redding) #38

Well this worked for 4 days and then went off line and nite i can’t connect again. So very frustrating… tested my internet speed, changed batteries, have the hub right next to the door. Any other suggestions

(Dan P Parker) #39

What are you looking for there? The internet isn’t involved in the connection between your lock and your hub.

(Linda Redding) #40

My smartthings and schlege lock. Camelot series. It won’t exchange the lock thing. See above on this as i have gone thru alot of different actions.

(Dan P Parker) #41

I got that part. What I’m saying is that neither your internet service nor any WiFi/ethernet based communication have anything to do with the connection between your hub and your Schlage lock.

When you say you “have the hub right next to the door”, just how close are we talking? An inch? 6 inches? A foot? Something else? And in your earlier post you say you’ve “Gone thru many many batteries.” How many times have you changed batteries, and over what time period in total? I’ve had a Schlage Connect for well over a year now, and have only replaced the batteries once (although I rarely use the motor to open/close the lock).

Also, you said “Called schlage and since it wasn’t their app wouldn’t help.” Which app are you referring to? We’re simply talking about getting the lock to pair/connect with/to the ST hub, and they should certainly help with problems with that bit of advertised functionality, given how central it is to the product.

(Linda Redding) #42

I didn’t realize the internet strength was unrelated to the hub. So thanks for clarifying that. As for batteries, it stopped doing the auto lock after i kept trying to connect the lock with the hub. I read that strong batteries are key to get the key transfer, sp i would change them. Probably about 6 months ago, it was working great and, yes the batteries lasted long then. As for the schlege cs, they were the first ones to tell me to get a fresh set of batteries for the lock to get the key transfer to work. But once the lock was working well, he told me that they do not provide support for other apps like smartthings and working relationships for individual problems.

(Linda Redding) #43

Smatthings hub is touching the lock.

(Dan P Parker) #44

I’d call back and explain that helping you get the lock to connect…and stay connected…to your hub has nothing to do with supporting anybody’s app. It has to do with supporting the functionality of the Schlage product you paid for.


The only thing I would add from my experiences is you MUST learn how to implement a strong mesh network for the devices you are attempting to use. IMHO the easiest and probably most cost effective is to deploy Iris plugs with both zwave and zigbee.

Once you properly setup a mesh network, device dropouts will not be an issue.

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(Alex) #46

When I first installed my locks they were eating through batteries very quickly. That stopped after installing beaming switches/dimmers in close proximity of the locks and re-paring them. @Redfam60 mentioned having to change batteries often so that might be an indication of poor connectivity between the hub and the lock…

On a side note, I have 3 of these locks and they are literally dreadful to pair. I believe I did most of what @SteveWhite suggested except turning off the HEM in my main electrical panel. ST has told me more than once that my network is too busy likely causing the issues I am having.

On another note, Schlage just released the ZWAVE PLUS version which I am hoping has improved on this. I am tempted to replace one of my 3 locks with a new one to see if it is any better… other users on this forum did not seem to notice any major benefit so I am undecided.

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I was extremely lucky as I set this up at our second home near Yellowstone, many thousands of miles away. I have been back twice since the initial installation of both the Schlage lock and smarthings deployment and have not had any issues with the lock. Batteries till at 98% per the app, though the lock has been used relatively infrequently by friends. Snow drifts in front of that door are now an issue haha, and will be adding another Schlage lock to the covered/protected door. The lock has been invaluable for allowing and monitoring contractors, family and friends to access the property.

I initially had issues with some other sensors dropping offline but not the lock, and on my most recent trip out installed a half dozen Iris and monoprice plugs in a more thoughtful manner, repaired the networks.

I have had only one other unrelated issue which i plan to address by adding a wifi plug for the Smarthings Hub so that I can power cycle the Hub if needed.

(Alex) #48

I have all my equipment on an APC rack PDU that allows remote control of the outlets. A nice feature is that you can tell it to cut power to an outlet, wait a few seconds, and restore power so that you can also reboot networking equipment that might cause you to lose connection.

My locks have been solid since so no complaints. At times it appears they take a super long time to report their status but every time I start testing to see what the issue is, they behave. The delayed reports are evident as I have an announcement that states the entry point status (open/close/locked/unlocked).

(Tyler Durden) #49

I have a similar issue with manual unlock and code unlock events. It seems that they sometimes fail to report. Which is frustrating because I use the events to disarm SHM (on a delay). But it seems like it resolves itself when I try to observe the failure in real time. At one point it seemed like “touching” (opening and re-saving) the smart app that handles my keycodes, etc, was enough to make it behave again, but it may have been that simply opening the ST app and opening the Device was correcting it… I never saw a consistent rhyme or reason to it, and it’s still driving me crazy. I believe my mesh is strong (z-wave outlets and switches throughout the house in close proximity), and my locks have no problem responding to commands.

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Thanks for the suggestion re the APC rack