Where these previously attached to a Nexia controller? If so, a number of community members have reported that you have to go through a special process for those:
How to fix a Schlage lock that will not pair. The lock will pair if to far away from the HUB, but not work. It will say that there is a security violation. The following procedure must be done exactly to work. It took me more that a few hours to find what worked. The reset lock command will not reset the Z-Wave part of the lock, a exclude must be done. Some times the remove lock from the app will work but not all ways.
The lock needs to be installed in the door. Do a reset by removing the battery and holding down on the Schlage button on the out side of the door and connect the battery. The lock will blink twice. Enter a default unlock code as read from back of the lock or book. The lock will go thought a calibration. Extend the bolt on the lock by pressing the Schlage button on the outsi…