So a Samsung Canada Support agent told me that Smartthings is Discontinued.
I went to buy another few sensors from Samsung.com/ca as I have done many time before, but this time there was no option to buy from Samsung. Just a button to “Find Retailers”
For the multipurpose sensor it gave me 3 options
- Amazon.ca (not sold by Amazon, only resellers, selling the 30$ sensor for 80$ plus shipping)
- The source.ca - No longer carries this item - discontinued.
- Visions.ca - Discontinued - limited stock only, available for instore pickup only 8 hours away
so… no sellers in Canada.
So I contacted Samsung support through the website chat…
here is what followed…
Transcript of above screenshots
Hello welcome to Samsung Canada Online Shopping My name is Sonia How may I help you
Are Smartthings being discontinued in Canada?
I used to buy sensors from Samsung website directly here in canada
now the samsung canada does not have direct sale of the items
Hi Tristyn, Currently on our website we do not have Smart Things and there is no ETA for their stock information
it says i can buy from these retailers then gives me a list of amazon.ca (there are only scalpers selting 30$ sensor for 80$), the source (discontinued), and Visions Discontinued)
your website tells me to buy from companies that no tanger carry your product
will the canada samsung site resume selling smartthings someday? or has samsung stopped doing direct sales
I see, as I mentioned there is no word on inventory for Smartthings are this time
im not asking about inventory
im asking if you do sales
do you sell smartthings?
Currently we do not have them available online
but if you get some, then will they be sold on the website?
oh i confused the robot
No we will not be selling them on the website
I have confirmed with my support team
thank you for that info
now I want to file a complaint
Tristyn, I apologize for the slow response however I am human
I Have over 40 smartthings sensors In my home
I want to buy more
you wont sell them your suppliers have stopped selling them
Further to us not selling the on the website, the items have been discontinued
I will not pay a scalper on Amazon 80$ plus shipping for a 30$ multipurpose sensor
smartthings has been discontinued?
Tristyn. Due to inactivity I will be ending the chat I do apologize for the inconvenience or Samsung no longer selling Smartthings. Our Chat Id for your reference is 4300120240 Thank you for contacting Samsung Canada