Samsung smartcam SNH-6414BN

Devices & Integrations
#1

Hi Experts and non-experts alike,

I have a strange problem with my smartcam SNH-6414BN that was bought in the US but has been used in India. Till a few days ago, it was working perfectly. Now suddenly, the LED has stopped glowing as well as the camera itself. When I power on the camera, only the IR LED lights keep blinking. The power LED does not come up at all. I tried to reset the camera, but no avail. This is used to keep track of my in-laws who are old and hence was a key component for me. Now, I am trying to figure out what needs to be done, but there seems to be nothing available on the net for troubleshooting. Any insights/inputs to trouble shoot and/or any samsung service center that can do this for me in bangalore would be greatly appreciated.

TIA
prao

#2

This seems not related to SmartThings. You’d better chat with Samsung support for that. First check would be to see if you can connect the Smartcam app with the camera.

1 Like
#3

Also check the power supply and USB cable, maybe try another.

#4

Thanks Phillippe and Matt. Will try to do both. ALso, just wanted to say that I could not find a forum for my product specifically. @Phillippe, Apologies for posting in the wrong place.
Best,
Pramodh

2 Likes
#5

When needed, I personally use the Samsung support chat option at: Samsung Support Contact Us
They are very reactive.

#6

when you say reset did you reset the actual reset button that I am assuming it has? usually it will take the tip of a pen to do this