SmartThings Community

Samsung S7 not compatible with Smartthings Mobile app


(JJ East) #1

I just got a new Smartthings hub and I was able to install the app from Google store on my Samsung Tab 3 running Android 5.0.2. I then attempted to install it on my Samsung S7 running Android 7.0I get the message in Google store that “your device isn’t compatible with this version”.

I guess I am just confused as to why an app supporting a Samsung product won’t load on a fairly new Samsung phone.

Any help would be appreciated.


#2

If this is the same issue as below, then all you have to do is change the screen resolution on your phone.


"SmartThings Classic" vs "SmartThings (Samsung Connect)" App
(Chris Hall) #3

Fyi. It works fine with my s7 running 7.0


(Dana ) #4

Installs and runs perfectly on my S7 Edge running Nougat.


(JJ East) #5

Thank you WB70! That did the trick. I tried some searches but did not come across this one.

FYI…I had my power saving turned on so disabled that and cleared data for Google play. Was able to install and reenable the power saving. All seems fine now.

Thanks again!


(The Master) #6

J3 also wont work. No setting in display to change. Listed as Incomparable on the website doesnt show up in the store on the phone. Why does the new app not work on all phones