I just got a new Smartthings hub and I was able to install the app from Google store on my Samsung Tab 3 running Android 5.0.2. I then attempted to install it on my Samsung S7 running Android 7.0I get the message in Google store that “your device isn’t compatible with this version”.
I guess I am just confused as to why an app supporting a Samsung product won’t load on a fairly new Samsung phone.
Just got this reply from support in regards to the Galaxy A01:
“ I am sorry to inform you that your Samsung A01 device is not compatible with the New SmartThings app.
The New SmartThings app requires a minimum RAM of 2GB of Free RAM in order support its functionality. Also, the SmartThings app is only compatible to work with the Android device (7.0 or later) or iPhone (iOS 10.0 or later).
The 2GB of RAM is what the phone is manufactured with. By the time the operating system, software, and Apps make it on to the phone, it has less than 2GB of RAM available. This is generally anywhere from 1.2GB of RAM to 1.8GB of RAM available.”
It’s really awful when a company alienates their customers and leaves them forced to upgrade equipment over a shitty app upgrade. From what I can tell, the new app is not a customer favorite anyway.
I had already replaced Smartthings in my home with Habitat, which has caused me ZERO trouble. My grandmother has been happy with the basic functions of the Smartthings hub, but now is left behind because she can’t afford a phone upgrade on a fixed income. I will likely be looking into other less exhaustive options for her, Samsung is a joke.