I wanted to update the smartThings app on my android phone(that has android 9) but I get the message: “This app isn’t compatible with your device anymore. Contact the developers for more info” in the app.
It’s weird because my old phone with android 7 can still install the app:
Specifically which phone, and what screen resolution are you running? (rule one of home automation - model numbers matter)
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phone: UMIDIGI Power
screen resolution: 1080 x 2340 px
no one has the same problem?
Most times I’ve personally seen this it had to do with one of the following:
Screen resolution: this was an issue back when the Galaxy S8/9? (can’t remember which) was new and had a significantly higher resolution than most other phones and the default resolution was blocked from installing. The workaround was to switch to a different (lower) resolution, install then revert the setting. It was eventually fixed but… I was thinking it could be something like that but your resolution is similar to many other phones so it’s doubtful that’s the case but hey, may be worth a shot to rule it out.
I’ve also seen issues with the default web browser on the phone… But that usually exhibits itself at login not install.
At this point I’d call SmartThings support (call, not email…) because it’s not a very prevalent issue and probably caused by something minor and esoteric - so you’re going to need thier help.
Have the same issue? Bought a new Samsung tab 8 and it doesn’t support Samsung Smartthings. Go figure…
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Downloaded the smartthings apk(app file) from: https://apkpure.com/nl/smartthings/com.samsung.android.oneconnect
And the installed that. It works although if I want to update I have to download the new version from apkpure or any alternative site where you can download apks.
If this is the first time side loading apks it will ask to give Chrome(or whatever browser you are using) permission to instal apps without the play store. It needs that to install aps without the play store.
You can disable that permission in Android app settings if you want after installing smartthings. For me that would be settings->apps->chrome-> advanced and that you can find install unknown apps and disable it. I keep it enabled but if you are not sure if you will install apps by exident you can disable it.
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