what annoys me the most is that they still fully advertise and market their 2016 TVs as IoT-ready and this is key differentiating feature compare to LG, Sony, etc… yet this is a complete lie since the feature only exists on the TV spec papers and Samsung websites, not the product itself…
This shows a complete lack of respect for Samsung customers…
After all who cares, so long Samsung can get our money !!!
By analogy, this is like buying a new car.
You visit a few car dealerships (Sony, LG etc) and then stop at the “Samsung” garage!. There, you see the most amazing and technically advanced car ever… you talk to the salesman who shows you the spec claiming a very fast acceleration, excellent engine, faster than any other cars on the market… he even demo the car in the showroom (CES 2016), run the engine, ask you to feel the vibrations of the car and show you plenty of videos telling you how enjoyable it will be to drive such a fast car!!! This “Samsung car” is faster than the one you previously had in mind, so you decide to buy it and pay the full price for such a superb car…
Then your car gets delivered on a truck at home; it’s shiny, beautiful, the most advanced piece of engineering you have ever seen!. You get excited and can’t wait to drive it around the block and feel the acceleration, the vibrations, etc… You turn the key to start the car and then… … nothing happen…
You open the bonnet and now realise that there is no engine fitted in the car!
Horrified, you call the “Samsung dealership”, they transfer you to a customer representative (Samsung Customer Support) who tells you that the car will eventually drive to that fast speed, but the engine hasn’t yet been developed !!!
You rightly asked WHEN will the engine be available and installed in your car (my post here), They answer that they have absolutely no idea !!! They advise you to keep an eye on the blog of the Samsung Garage to see when your engine (the one you already have paid for in full) will eventually be developed, if ever… For now you have to leave the car in the garage rusting! (You can always sit in the car and listen to the stereo instead, pretending your are driving it!)
How would you feel? Ripped-Off ??.. wondering why you didn’t get the other car after all.
The other car may be slower but at least it drives, as specified by the spec and marketing materials…
I want to drive my “Samsung car” now! (i.e., connect my Samsung TV as a Thing to my Smartthings Hub, as advertised and sold for the past year)!