Sorry this is so long…
I am have been having ongoing issues with my ADT hub, since 3 days after I installed it at my parents house, over a year ago. Main issues center around motion sensors falling off line and turning into muliple ghost devices that have been removed dozen of times and come back. And zwave radio issues. Many many calls and emails to support. Things finally came to a head, last week, when the panel started sending out alerts every minute about one of these ghost devices and tamper alert for a device that does not exist. I contacted support and they said they would refer it up to level two that I had to leave the hub plugged in and connected so level two could look into that.
I expressed that I did not think that was the best option… the panel was very hot. I was told I had no choice, if I wanted it fixed.
Guess what I was right the panel got too hot the battery swelled and popped the back off throwing more tamper alerts. And creating a fire hazzard.
Now samsung is sending me a special box to send the panel back to samsung liability department so they can investigate the issue. I keep getting told mixed messages via phone and email, that they will factory reset it.
My understanding is that is the ADT hub is factory reset without all devices removed 1st and removed from a smarthings account that itwill brick it something about a “welcome code”. I am told not to make any changes to the panel.
I am pretty sure Samsung is about to brink my ADT hub and make all those special ADT/smartthings devices useless. I now have to deal with “samsung” people not smarthings people they keep referring to it a my mobile device and they have no idea about smartthings or tech support or how the hub functions.
Any advice? And I am also annoyed, that best case, My parents are without a security hub/automation device for a month with all this mailing the hub/panel back and forth. And even if I could I cannot buy another hub and move this over to it (per samsung, I am not allowed to make any changes to my system at all.). WORSE CASE samsung Bricks my hub and I now have a house full of useless sensors. And this all may be moot if SmartThings is going to remove the functionality of the ADT/ Smarthing Hub in there future plans that they have not announced details for. scream… I really am trying to be patience… but this hub should have been replaced. Long time ago…