Update:
Why do representatives say they’ll call back the next day, and never do? I never got a call back, even though we agreed today between 12-1 his time, 9-10 my time.
I called SmartThings myself.
They said they couldn’t help me, it was a chime issue, not a SmartThings issue. They did officially note my feedback about the chime, which I wanted.
They referred me to the Oven department, whom I had already spoke to yesterday.
Next, I’ve been having trouble finding parts for my model on various online parts sites. None can even find my model number.
I called the official Samsung service company, ServiceQuick. They wouldn’t really speak to me without a ticket number. I told them I wanted an out of warranty repair, but they said it didn’t matter. I had to get a ticket number.
The wait time for their oven department is 4+ hours.
They did tell me their website for parts.
Finally I could find my model number, and parts for it.
Here’s the controller:
According to this, it’s non returnable:
So it seems like if I order the part, I’m stuck with it, even if it doesn’t fix my problem. Fine, I guess.
So now my options seem to be:
Get myself or a handyman (cheaper) to install the part, after ordering.
Get a service company to do it.
From the quotes I’ve gotten from service companies, the way they work is that they send a technician out.
The technician comes up with an estimate. If they can do the repair then, they’ll do it. If not, I have to schedule another appointment.
If I decline the repair, I pay a service call fee.
Because of that, I can’t really get quotes with labor from more than one service company, because of the service call fee.
But, if I have the part in hand, hopefully this can be done in 1 appointment.
What I want to do is tell them to do the swap, if it doesn’t have the old chime, then just swap it back again, and I’ll just be stuck with the part.