Hi
Since a few weeks, the room status settings appear blank.
I’ve already cleared app data but it didn’t work.
Does anyone have a solution?
I’m using android 14 (One UI 6.1) and smartthings version 1.8.28.21
I tested it on an iOS device and it works fine with my account.
Thank you.
I have had problems with the summary tiles for months now. I have got to the stage where only some of the tiles work at all and those that are working have empty settings.
There was a suggestion this might be fixed in the next app update.
1.8.28.21 is the next app update - released yesterday.
I think they are trying to establish a running gag.
At first glance, nothing has been fixed. It is still not possible to select temperature and humidity measurements in ST App version 1.8.28.21 New measurements are added to calculations, but not to selections.
Hi, everyone.
Has someone reported this to Customer Support?
@orangebucket, do you remember who mentioned it would be solved in the next release?
Also, I know version 1.8.28.21 was a “minor release”, I’m waiting for other issues to be solved and the team mentioned they would be in version 1.8.29
Quite a while ago when the problem first occurred.
Going to resubmit it.
I have temperature measurements in a separate building. The temperature there is about 10 degrees C cooler.
In average calculation is one measurement has been added since this mini tile feature came into use.
but new measurement is not addded to selection list.
In list is only earlier unselected measurement.
Ah yes, I didn’t pay enough attention.
Not a clue. I just vaguely remember a comment on this forum from someone who had presumably been talking to support. I’m not really clear what involvement the app has in the process.
Looks that way to me.
Since being rebranded as Home Insights I don’t think the summary tiles have ever worked properly. That’s months now. I can’t understand why they’d tolerate the first thing you see when you open the app being knacked and then tie a ribbon on it.
SmartApps on the Routines page are as broken as they’ve been for several months (tip: add the Connected Services classification to the app - they seem to launch fine from Linked Services). I am sure ST are as embarrassed by the app as some of their users are, but it is what it is and if you are going to mess with PATs you would have thought they’d want Webhook SmartApps running smoothly first.
Dear Customer,
Thank you for contacting us.
We appreciate the opportunity to assist you.
We understand from your email that you have issue with Smart Things.
Kindly be advised with the following:
1- uninstall and reinstall the app.
2- Provide us log files if the issue persists.
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Should you encounter any other unexpected situations and have more questions, please do not hesitate to send us your request by using the [Contact us] option on http://account.samsung.com and our support team will assist you with all the necessary information.
Also, if you visit the Samsung website, Request for mobile repair, Samsung, Sign into to your Samsung Account > App inquiry, choose the service and fill the form > Submit, you will be able to find all Samsung Content and Services we support in your country, or you could reach us through the Samsung Members app on your Galaxy mobile device.
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I can only edit devices from my work phone (iPhone) which I guess I’m lucky to have.
Note: you are posting on the Beta firmware release which is not available to everyone at this time.
Hub firmware generally does not have any effect on app issues.
samsung customer support = NO SUPPORT, IMHO, based in my experiences.
Outside US, the only way to “open” a ticket is through app. (There aren’t any technical specialist team to support for Smartthings through the [Contact us] option on http://account.samsung.com, at least in Brazil)
I quoted “OPEN” because they really don´t OPEN a ticket in a support system or any other mean that enable you answer or talk to someone to dig into the problem. They don´t even ask for more details, the response is always the same: "reinstall app, or “get back to us with more details, logs, screenshots, videos, etc… through the [Contact us] option on http://account.samsung.com”
And suddenly you are in a deadlock!
I see that most reports are from Android users. Has anyone with an iOS device experienced the same issue?
This issue is very easy to replicate on Android devices and exists for months now. Someone at ST should have stumbled across this bug by now.
This problem applies to the iOS-version of the app as well
