I just bought one on Amazon and have the same problem. The Samsung support page here - https://www.smartthings.com/gb/products/ring-spotlight-cam-wired - mentions the model is 8SH1P7 but sticker on the back of my camera says 8SH2P7 (Searching Amazon for 8SH2P7 gets me to the page I bought the camera from) As @JDRoberts always says, model number matters
I guess, given that the 8SH1P7 is supported, it needs Ring to change their integration to include 8SH2P7 though. I’m not sure I have the patience to try to get that through to support though 
I think I might just return it…