Just checked and it’s working fine here. I’m assuming this is the second gen keypad (the 1st gen doesn’t support chimes).
I just took this video of the 2nd Gen Keypad with the SmartThings app, when you click the Ring chime button (or it’s triggered from an app) it plays the configured chime.
If it isn’t playing the chime then the command isn’t reaching the keypad. Common reasons I know of when the Ring keypad acts up:
- Add a buffering device, even if the keypad is lying on top of the hub - don’t ignore this, it’s the No 1 cause of problems with battery operated FLiRS zwave devices (read the FAQ link)
- Make sure it’s paired using S2, it should look like this in the IDE:
networkSecurityLevel: ZWAVE_S2_ACCESS_CONTROL
- Try to lock (arm) / unlock (disarm) it, that may help re-initialize they keypad state
- Check that you don’t have any conflicting apps or rules setup