Ring Doorbell Smart App Issues


(Stephenlorimer) #1

Hi, I had been having some issues with the ring doorbell device, so I removed it, in an attempt to fix by re installing. now when I launch the app I am met constantly with the ‘somethings wrong, we cant load your screen right now…’

So I cant evn remove the app and re-install that…
Any thoughts?

Thanks


#2

I’m sure that’s very frustrating. :disappointed_relieved: It’s an officially supported device, so I would contact support. They should be able to help you.

https://support.smartthings.com/hc/en-us


#3

I’m having the exact same problem. Any luck fixing it?