RESOLVED - Alexa won't turn on/off 1 light (previously did)


(Patrick Mjoen) #1

I have been using Alexa for a long time without issue. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. I have the following in that room (in daughters room):

“name” Bedroom Fan
"name" Bedroom Light
"name" Night Light

Now when I tell it to turn off “name” Bedroom Light, it keeps telling me multiple devices share that name and to specify which one…

(Ron Talley) #2

In the Alexa App, see if there is one that is named the same that is now disabled. If so, then delete it.

If not, then delete it anyway and rerun discovery.

(Dave Gutheinz) #3

Also, go to the Alexa SmartApp and assure that your device is selected. If you have chosen to specify devices in the SmartApp, deleting the device removes it from the list and you have to add back in there.

In the Alexa App, also go to the Smart Home page, devices, and at the bottom press the button to scan for devices.

(Patrick Mjoen) #4

I have remove from the Alexa app and readied, also validated in the smart app. Still does the same, “a few things share that name, which did you want?”

Thank You.

Please excuse any typos.

(Patrick Mjoen) #5

Got it to work… had to rename the light in the Alexa app, then change it back… Now working

(Dave Gutheinz) #6

Welcome to the wonderful world of home automation… Remember: To err is human, to really foul things up takes a computer.

(Realy Living Dream) #7

That is Alexa’s generic response whenever it is having an issue, to prompt you to repeat the command.


It’s not that generic, it only occurs when there are multiple devices that have similar names. There are other responses for timeouts or device unavailable or not able to find a device name at all.


I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadn’t done that before.

I had a switch that had previously just been called “ceiling.” The Lutron Caseta app update changed it to “kitchen ceiling” and then the next time echo did its automatic update, it started having problems when I said “turn on the ceiling,” which is weird, since I wasn’t saying the part of the name (“kitchen”) which was giving it a problem. But that’s what happened.

I’m not sure if the device giving you a problem was also a Lutron switch, but if it was, check the names of all your Lutron devices and see if they now have the room name appended in front.

(Patrick Mjoen) #10

This was a GE Jasco light switch. Thanks for everyone’s help.

Thank You.

Please excuse any typos.