I’m reaching out for help with a second-hand SmartThings Hub v2 (Model: STH‑ETH‑200) I recently bought on eBay. I can’t activate or claim it in the SmartThings app, and it seems the hub might still be linked to a previous Samsung account. I’d appreciate it if you could:
Unlink or release the hub from any previous account.
Provide the Welcome Code if it’s available in your records.
Here are the device details:
Model: SmartThings Hub v2 — STH‑ETH‑200
Serial Number (S/N): 4000138733
Country: United Kingdom
Current Owner: Andey Tsui
Since I bought it second-hand, I don’t have the previous owner’s account info or the original Welcome Code card. Your help in unbinding the hub or retrieving the Welcome Code would mean a lot so I can finish setting it up.
Ethernet cable needs to be connected between your hub and network
press the reset slot and while doing that insert the power cable
wait about 30 seconds until you see a solid yellow led on front of hub and stop pressing the reset slot.
I have not seen any ST staff on this week so you may want to contact ST Customer service through the app to request a new code.
depending on when the hub was last connected to someone’s account and in use… you may experience an expired security certificate so you can follow the guide in this thread if you do: Troubleshooting SmartThings Hub 2018 and Aeotec Hub
I also needed a new welcome code for my v2 hub as I needed to re-setup my whole SmartThings network after the recent crash incident. Tried multiple support options but to no avail. But as soon as I contacted the Samsung Support via WhatsApp, I got what I needed within 5mins. Perhaps you could try that if you have not done so. Success…
