Replace Device doesn't work

[JDRoberts]

@Justin_Cox

For the life of me, I cannot get the “Replace Device” functionality to work. I’ve tried just about everything but it seems to be stuck on “Checking Device Health”. Has anyone else had this problem? I found this post and tried these steps but still doesn’t work: Using "Replace Device" for Z-wave devices Any help would be greatly appreciated. For context, I’m trying to replace a GE dimmer switch (with the same switch that I have already excluded).

My “smart home” became dumb over the past few weeks and most of my GE switches are not responding to the ST hub, so I’m trying to re-add the devices. I really don’t want to delete them and start all over, which is what I thought the replace functionality was for but I can’t seem to get it working.

I’m sure that’s very frustrating. You can talk to support and they should be able to help.

Meanwhile, just to be sure, you said you excluded the device before you try to replace. Did you do a general exclude on it or did you remove it specifically? If you removed it specifically, its ID is no longer available in the system to replace.

https://support.smartthings.com/hc/en-us/articles/200878314-How-to-exclude-Z-Wave-devices

Also, one more thought… The GE switches have a known issue which is that as they get older (usually about six months after out of warranty) they could have trouble staying attached to the network. They need to be physically reset. You can try just pulling the airgap switch, but that isn’t always enough. However, if you cut the power completely, typically by throwing the circuit breaker at the box, that normally will reset them and they will then be able to process network traffic again.

GE Switch Failures

I’ve had two out of three GE12722 Z-Wave switches fail on me. By fail, I mean that their z-wave functionality just dies. They don’t respond to commands, don’t respond to z-wave network repairs, won’t uninstall – just dead to the z-wave world. Seems like a high failure rate. Anyone else seen this?