got a reply…
kinda not so great when the finger pointing game is started by Samsung SmartThings.
could be a lose cause, but at least they heard my voice/opinion/etc…etc
Chelsea W. (SmartThings)
Dec 27, 11:28 AM MST
Thanks for reaching out, and I’m happy to go over this with you.
Currently, I see that you’re using a few custom device handlers and custom SmartApps. When it comes to custom integrations like these, we’re unable to offer support simply because they’re not officially supported or officially compatible to work with SmartThings.
If you’re concerned with the way things are displayed in relation to any of those custom devices/integrations that you’ve installed on your account, I’d have to direct you back to the community or their developer. You can find our community here.
Of course, I’ve made sure to note your feedback regarding the general display of things via our SmartThings Mobile app, but if you have any other questions or concerns for us, definitely reach back out.
My Reply back:
Chelsea and Team,
I appreciate the feedback. To comment on your feedback… The reason I am using 3rd part DHL’s is simply because SmartThings isn’t offering these capabilities.
I have read many many posts on the concerns of lack of support and the only way to gain support is to email you guys and express the desire for said support.
So while I totally understand you guys not being able to support a 3rd party DHL, when will you team/developers actually create the needed/requested support?
Since everything is open-source, what is stopping you guys from sucking in all these great tools, thanking the people that contributed and making your product have more “OFFICIALLY” supported DHL’s and SmartApps?
The finger pointing game isn’t fun to play… we just want you guys to produce more great and SMART things.