PSA: If two locations/hubs both have Alexa + Smartthings integration - Alexa will only be able to control devices from one of them

[Collisionc]

I just thought I’d post this in case it tripped up someone else

I already have an echo with a large amount of lights hooked up to it. I decided to buy an echo for my dad who has 5 lights total, and then set it up so that he could trigger them thru alexa with the smartthings integration. He has his own amazon account + smartthings account.

I went home and then noticed that none of my commands were working, and that only 5 lights were showing up in discovery after I deleted everything on Echo. This should have been the part where I realized what happened, but a few more hours would pass before that hit me.

After a few hours of troubleshooting I remembered that I granted myself access to his hub as a different location on my account. Apparently, if you have 2 locations Alexa can only control one of them, and as far as I can tell there’s no way to choose which location.

I ended up fixing it by removing myself from my dad’s hub and then Alexa picked up everything again without any issues.

[JDRoberts]

Frustrating, but a wellknown issue.

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[JDRoberts]

I’m not sure if using AskAlexa or EchoSistant resolves the issue, so I’m tagging @michaels and @bamarayne

[MichaelS (Micheal)]

A couple years ago I had two houses and I put features into Ask Alexa that helped but at the end of the day I still had to have two Amazon accounts. If you can not use native integration you can get away with one Smartthings account. I also have other tools I developed that can assist. PM me if you would like to discuss processes.

[bamarayne (Jason "The Enabler" as deemed so by @Smart)]

I’ve not experimented work multiple accounts… I wish I could help.

[tmcdowel (Tom)]

I have two locations and two SmartThings hubs. They work nicely together. One hub is at my home and the other is at a family cabin. The hubs are on the same SmartThings account, and I have only one Amazon account that the hubs interact with. They are of course on different networks. From my home I can turn on the heat and front door light as we head up to the cabin. It also send me a text msg if the cabin temp gets below 42 degrees. Maybe there was an old problem but it would be over 5 years ago, I’ve been using the two locations/hubs since 2019. I believe the key is to have boths hubs under one smartthings account with two locations. I tried using two ST accounts with a third hub and Alexa won’t find it. Going back to one ST account.