I’m helping a friend set up their new v2 hub. Having some interesting problems with it. Zwave devices register and work fine, but the hub wont register any zigbee devices. Have tried resetting the devices many times. The devices will pair fine to my v2 hub, but not to his. Devices in question are…

Check for interference… is the ST hub too close to the wireless router. Ensure it is at least 10 feet away from it what is the 2.4 network channel, what is the st hub zigbee channel? Make sure they are not overlapping. [image] FAQ: Networking and Reducing Channel interference bet…

Will try. Still doesn’t explain why the hub has a different zigbee version, and why utilities isn’t an option though.

What is th firmware version on their hub? 24.20 is the latest version.

Hey Chris, just shot you a PM to get some information so we can take a quick look at this for you and your friend

Broderick, My hub seems to be having the same issue with the zigbee radio not functioning and showing zigbee version 2.1.6. I also do not have any utilities associated with zigbee in my IDE, but I do have them for z-wave. Can you fix this issue?

Hey @Todd_Lawton , sorry for the late response! Can you shoot me the email associated with your account in a PM?

Just a followup that Broderick was able to resolve my issue. It was much appreciated!

Hi guys, I ran into similar issues - i just ordered a V2 Hub to replace my V1 Hub(one of the first via Kickstarter). It seems like, the new hub is not able to connect to any zigbee devices. The hub recently updated to FW 000.024.00020 Zigbee is "Functional and running on Version 2.0.31. Devices …

Broderick, Looks like I am having the same issue with my SmartThings V2 hub. I would send you a PM but unfortunately I am too new to the community to reach out to you directly. I am able to connect z-wave devices but have never been able to connect a ZigBee to my hub.

Problem with v2 hub: can't add zigbee devices

General Discussion

jkp February 8, 2019, 4:44pm 2

Check for interference…

is the ST hub too close to the wireless router. Ensure it is at least 10 feet away from it
what is the 2.4 network channel, what is the st hub zigbee channel? Make sure they are not overlapping.

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Problem with v2 hub: can't add zigbee devices

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