I don’t know what you did with the last hub update, but for the past four days, my entire Zigbee network has been falling apart: various random devices crash several times a day—bulbs, controllers, smart plugs, and even switches. It all started when three Aeotec water leak sensors lost connection.
Restarting the hub doesn’t help; I have to re-pair the devices. And I have to do that several times a day. After re-adding devices, other ones drop off the network a few hours later.
I honestly don’t know what to do anymore. This is a serious issue because I have 127 devices in my Zigbee network.
Hub V2, software version 0.56.00011
SmartThings app: version 1.8.29.24
Android 14, Samsung Galaxy S23 Ultra.
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@Itati,
I’m not sure if this issue existed before, but since the latest update, devices have been creating very odd connections with each other — and not necessarily the most efficient ones. I’ve spent the entire day re-adding devices that kept randomly dropping off, one after another. They disconnect from the hub unpredictably, with no discernible pattern. Even your own SmartThings and Aeotec devices — like door sensors, smart plugs, and alarm sirens — are affected, and this is happening with the stock drivers.
Often, things stop working even though the app still shows the device as connected to the Zigbee network. It’s only after reopening the app that it refreshes and shows a list of offline devices. Automations aren’t working reliably either, and the same device may be removed several times, even though it had already been added.
What’s strange is that everything worked perfectly before the April hub update.
Estou com o “mesmo” problema, no meu caso todos os dispositivos zigbee ficam off-line. Quando desligo o hub e ligo novamente alguns voltam por alguns segundos e ficam off-line novamente. Desliguei a energia da casa toda e alguns voltam depois ficam todos off-line. Já tinha acontecido antes mais depois de alguns minutos voltou. Agora desde ontem a tarde não voltaram mais.
In Inglish: I have the “same” problem, in my case all the zigbee devices go offline. When I turn the hub off and on again, some come back for a few seconds and then go offline again. I turned off the power to the whole house and some come back and then they all go offline. It had happened before but after a few minutes it came back. Now since yesterday afternoon they haven’t come back on anymore.
Last night I re-established the connection of all the devices.
And here is the status seventeen hours later.
(Not to mention having to reset some of the Philips Hue dimmer switches every time I want to use them. It’s as if the system “puts them to sleep” on the Zigbee network.)
At 11 PM, I managed to reconnect all the devices. It’s now nearly five hours later, and this is the current state of the network — see the attached screenshot.
For the first time in six years, my frustration with SmartThings has hit the roof. I’m genuinely embarrassed — I personally gifted SmartThings hubs to three family members, confidently recommending the platform. And now I feel completely abandoned.
My entire home is non-functional. I can’t even control the lighting manually, as all my switches are concealed and hardwired into the system.
Please, do something — this is unacceptable!
You can easily destroy a Zigbee network with malfunctioning devices. When I added a no-name Zigbee router (USB dongle) it crashed my entire network. Took about an hour until it was working again after I unplugged it.
Alright, I will do it. However, I would like to point out that I was not the one who caused the network failure, and that I have a considerable number of such devices with “x”, so it’s gonna be a real pain as they have their automations. I had neither added nor removed anything from the network prior to this incident. The network malfunction was caused by a firmware update of the hub.
Before the update, everything had been working flawlessly for months.
The thing is that the hub can obviously communicate just fine with the Pasillo 3 RGBW and that device with the next device and after that there’s the problem.
Before you do what I suggested above, login here, select your hub, scroll down to the Zigbee section and choose a different channel:
Today, like it or not, all my devices had a reset because of a power outage across Spain that lasted five and a half hours. I’ll see how things work now.
Admit it: you wanted to turn off the power to your house and hit the wrong switch. Quite a radical approach, but I like it. At least that might have solved your problem, even if the entire country was without power.
@Itati I’ve found another problem: it seems that since the last update, the hub has trouble launching device drivers. And despite having two different drivers for this device, neither of them works. What did you do that caused this situation, and how long will we have to wait for a fix?
