Problem with Importing SmartThings Devices into Harmony


(Michael) #1

I am trying to import devices controlled by SmartThings into Harmony. I have initiated the process from both Harmony’s app and Harmony’s desktop application. I am getting into SmartThings API for authorization, select devices I would like to include in Harmony’s import and authorize them. After that I am switched back to Harmony which tries to import devices but after a minute or so fails. Is there a known issue with importing SmartThings devices into Harmony? I have two different SmartThings hubs and two locations and both seems to have the problem.


#2

What do you mean by “import your devices into harmony”? That’s not how harmony hub works. Here are the instructions:


(Michael) #3

The process you’ve referenced is for importing Harmony activities into SmartThings. I asked about the opposite process: importing devices controlled by SmartThings into Harmony. The process should be as following: https://support.myharmony.com/en-us/harmony-experience-with-smartthings?utm_source=logitech.com&utm_medium=support%20search&utm_campaign=harmony%20support

However, this process no longer works.


(Tony Fleisher) #4

You need to make sure that the harmony, smartthings hub, and your phone are all on the same network.
I just added a couple devices (the connection was already setup) without any problem.
Is the error you are getting from the harmony app or the web browser? What is the error message?


#5

When you do that process, does it open a Chrome window for you to sign into the IDE? If so, you may have the same problem that many of us do that you have to use an Incognito window in Chrome in order for the IDE to work correctly. The easiest thing to do is change your default browser temporarily to something else. Then try the process again.


(Michael) #6

The are all on the same network. The error is coming from Harmony app. Here are the snapshots of the errors:

I have two different hubs in two different locations and authorize only one, if it makes the difference.

When trying to authorize again (after failure) I still see my previous authorization choices in the browser.

Regards,
Michael.


(Michael) #7

Thank you. Let me give it a try. On the phone, however, the window is opening in Safari.


(Ron Talley) #8

Yes. It often fails and times out. Try doing just one device. Then add them no more than 10 at a time.

I have experienced this same issue numerous of times with different clients.


(Michael) #9

I cannot import even a single device.


(Michael) #10

Incognito in Chrome and Private mode in Safari forced me to re-log in, but still, after authentication, I am not getting devices imported…


#11

I would call support then.


(Michael) #12

Which one (ST or Harmony). Actually, I talked to both of them: ST points fingers at Harmony, Harmony has only low level support accessible, and they don’t understand the problem.


#13

I would say Harmony since you’re trying to import from ST into Harmony and it’s Harmony that’s failing.


(Michael) #14

I agree…