Today I received the following email from Scott’s related to the discontinuation of the Plantlink product line (They purchased in dec 2016). There was a cloud outage and they decided instead of fixing a product line they bought, that would trash it and ask you to pay more to replace it… But they were nice enough to give me 25% coupon code if I wanted to replace with the GRO system… (THAT IS SARCASM)
Dear Valued Customer,
This letter contains important information regarding significant changes to PlantLink.
Recently there was a cloud outage for PlantLink Basestations and Sensors, which affected all PlantLink users. During this outage, your Basestation turned red and your sensors have not reported new soil moisture data.
After careful analysis of the situation, we have decided to discontinue service and support for PlantLink as of today.
We value the trust our customers have put in us and apologize for this inconvenience. We’d like to help you get back to growing by offering you a 25% discount off any product on Scotts.com or Miraclegro.com*.
As always, your feedback is very important as we are constantly looking for ways to improve our products/service. To best serve you, all inquiries and questions should be directed through our Customer Services team at 1-855-976-5315.
On behalf of PlantLink team, thank you for your loyalty and I apologize for any inconvenience this announcement may cause.
Director, Digital and Content