It’s not the hub.
If you are using the v2 Hub then you should be using the SmartThings Classic (original application) and not the new application. It’s not complete.
You can read through this entire thread or other threads in the community. An email was sent on the 5th of March as well.
Doesn’t matter how or what they sent out that confused a ton of community members, knowing this information now, just stay away from the new app until it’s ready 
