I’m looking for some advice on how to pair an Enbrighten Outdoor Smart Switch (ZW4203) with my SmartThings hub.
The hub is wired to my home network with an ethernet cable (not wifi) and is running firmware version 000.039.00006. I currently have 4 other devices connected to this hub (two Sengled bulbs and one SmartThings outlet using Zigbee and one Aoetec WallMote Quad using Z-wave), so I’m fairly sure that the hub itself is working properly.
I originally attempted to add the device by scanning the QR code on the back of the device using the SmartThings app on my Pixel 5A running Android 12. The app apparently found something (?) and then hung to the point where it was completely unresponsive. I eventually force-stopped it after about 20 minutes.
After restarting the app, I have attempted to scan the QR code again, scan nearby, and manually add a generic Z-wave device through the app. I have power-cycled the SmartThings hub. I have followed the instructions to reset the Enbrighten device to factory defaults. I have run Z-wave exclusion from the SmartThings web UI and I see “zw removed device: 00” in the event log. I have run Z-wave repair from the SmartThings web UI. However, no matter what I do, the hub won’t pair with the device.
I’ve read ZW4101 jasco smart plug not pairing with smartthings hub and GE Plug-in Outdoor Smart Switch - Won’t pair through app, which both seem relevant to this device. However, it’s not clear to me how to add a “Z-Wave Switch Generic” device for device id 00, so I haven’t tried that.
Can anyone suggest what I should try next?