SmartThings Community

Pairing Aeotec Home Energy Meter Gen5?


#1

Anyone have any suggestions on how to pair my Aeotec HEM Gen 5? It used to be paired with my Smartthings setup, but apparently it disconnected from the HUB. I am trying to re-pair with no success. If my memory serves me correctly, when I first originally tried pairing to the system I had a hard time. For the life of me, I cant remember. I tried following the instructions in the manual, but no luck so far.


(Thomas Blessing IV) #2

Yes! Same issue – have loaded the handlers but the device has not yet been recognized by the hub. Can you pair the unit without it being clamped? Then, move it to the location of the electric box, or does this need to be fully configured to be recognized? Wonder why no one is able to provide suggestions to the previous question, yet there is a lot of discussion on this device.


#3

Im not sure neither. Ive been meaning to call from where I purchased it, but Ive been a little too busy.