Outdoor Nest Cams not showing up in smartthings app

I have two outdoor Nest Cams that I cannot add to smartthings. I have a third outdoor nest camera that is in smartthings. All three cameras are the same model (outdoor cam, non-IQ)

I go to smartthings, add device, chose the google nest brand and search. It finds all of the cams except these two new outdoor cams.

What gives? Anyway to force it to find them?

When you click on Supported Devices in the Nest Cam section, it only lists Nest Cam IQ Indoor…

So unsure what to say since you got the one non-iQ outdoor cam connected.

You may want to contact Support for Google Nest and see what they can tell you. They own and manage the integration to ST.

1 Like

the one non-IQ outdoor cam was added right when the Google Nest integration with the new smartthings app occurred. So something happened between now and then…

Contacting google support is like trying to talk to the ocean: it makes noises back but isn’t really listening. I’m hoping whatever product manager at SmartThings that works with google can reach out and give them a nudge.

I also have the same issue. Did you manage to understand why smartthings don’t support the 2021 nest camera models?