Outage? Glitch? (11 December 2018)

[sgnihttrams (ocd+adhd+alz+md+asd+fms+tldr+lol=me :))]

I was working on some of my devices in the IDE, and then, after being in there for about 15-20 minutes, doing this and that, (note that point; i.e. it’s not like I just went in there and it wasn’t working from the beginning) all of a sudden, it kicked me out somehow, and now I can’t get back in.

Well…I can get logged in, and I can get to my devices, but it won’t let me save any changes to them.

When I click ‘Update’, I get the following on an otherwise blank white page…

Access to graph.api.smartthings.com was denied

You don’t have authorization to view this page.

HTTP ERROR 403

EDIT: That ^^^ is in Chrome web browser, but when I tried it just now in Internet Explorer, it worked just fine.

In Chrome, I also completely logged out…i.e. all the way out, including making sure I was no longer logged in with Samsung SSO anywhere. Then, logged back in, and got the same thing.

So, is this being caused by an outage or a glitch of some sort, or what?

[lflorack (Lee Florack)]

Chrome should work fine if you open the IDE in an incognito window. You can view without the incognito window but not write.

[sgnihttrams (ocd+adhd+alz+md+asd+fms+tldr+lol=me :))]

OK, but…wait…
What about the fact that I was indeed in there in Chrome, and was indeed successfully making changes, renaming things, creating and deleting devices, etc for a while, and then it suddenly stopped…i.e. during the same session during which I was able to do all of that stuff?

[Jimxenus]

Well…I can get logged in, and I can get to my devices, but it won’t let me save any changes to them.

When I click ‘Update’, I get the following on an otherwise blank white page…

You’re not alone, I got the same result trying to update a device handler.

Edit Update: Looks like it’s a Chrome issue, I just tried it in Firefox and it worked fine.

[lflorack (Lee Florack)]

Chrome should work fine if you open the IDE in an incognito window. You can view without the incognito window but not write.

OK, but…wait…
What about the fact that I was indeed in there in Chrome, and was indeed successfully making changes, renaming things, creating and deleting devices, etc for a while, and then it suddenly stopped…i.e. during the same session during which I was able to do all of that stuff?

I don’t know why you noticed a change in how Chrome works with the IDE during a session, but I can tell you that putting Chrome into incognito mode will allow you to make changes to IDE DTH’s and devices. Edge (if I recall correctly) also has this same issue - i.e., private window is needed.