I’m trying to create a Virtual Switch. I’ve looked up how to do it in the help text and followed all the steps. But, it fails and gives this error message:
Access Denied
We’re sorry, but you are not authorized to perform the requested operation.
I searched and found a few things that I tried but no luck.
Anyone has other options here? Incognito worked for a short while and now even that is not working and I get access denied when trying to update a device handler from its repository.
Things I tried:
Incognito
Deleting browser history, cookies and cache for the last 4 weeks
Logging out and in and repeating #1 and #2 several times
Going Safari
Going Safari private browsing
Clearing Safari cache and cookies - rinse and repeat
nothing seems to work. access denied persists.
Thank you for any suggestions. I don’t know that emailing support will result with anything other than suggesting incognito which is right now ineffective.
Thanks. Turns out that it was the device update I was trying to pull that ST is objecting to. It has been modified as a ‘runlocally’ device and if I paste it directly into the IDE, it rejects the notion of that device running locally and is likely why this ambiguous error occurs. I will keep monitoring. thank you.
Word for me too, but that’s not a long-term solution. I wonder what has got SmartThings confused. I tried clearing all cookies and local storage for the entire SmartThings domain, but it’s still not working in my non-incognito browser, so it must have some additional stored state.
EDIT: It looks like I need to delete cookies and stored data from samsung.com (and subdomains), not just smartthings.com (and subdomains). Now it works…
The one I like is where the IDE returns 403 errors when the webCoRE dashboard is open in the same browser. I don’t know if it was ever established why it happens.
Yep. That happened to me too. I wonder if the problem is that some local storage gets corrupted by having webCoRE and the IDE open in the same browser – which I do a lot.