Recently all my wall switches are not able to get the correct states. Every time i toggle ON/OFF via SmartThings app and they will stuck at “TURNINGON/TURNINGOFF” but in fact they are actually turn ON/OFF the switch just that no report back the correct state.
I have about 30+ switches (from 1gang to 3gangs). Work perfectly almost a year. Wall switch is from China company - zwave plus, you can refer the spec here - http://www.gr-smarthome.com/en/h-pd-44.html .
Please note that i still able to control them from SmartThings platform.
- Turn on “Switch - Living - Entrance LED” device.
- Stuck at “TURNINGON” state - but in fact Switch already turn on
- Unable to turn off from “Switch - Living - Entrance LED” device since the state is “TURNINGON”
- Use virtual switch or Google Home/Alexa e.g. “My House” - toggle off will trigger all switches to be OFF.
Anyone experience similar issue?
What happens when you toggle the physical Switch? Is SmartThings App updated immediately to on or off?
- SmartThings App do not update the state when i toggle from physical switch.
Anything logged in Device Events or Live Logging, perhaps? https://account.SmartThings.com
Away from home, unable to test physical switch to get logged for now.
More input/finding from me. All my switches are using ST Stock DTH (Z-Wave Device Multichannel) and SmartApp used Multi-Channel Control (by using this SmartApp will split each gang to individual devices).
Right now i tried to toggle device ON/OFF (Z-Wave Device Multichannel) and it worked. can reported state correctly. But if i toggle from devices generated from Multi-Channel Control app. then state unable to display correctly.
I’m not familiar with the Multi-Channel DTH or Control SmartApp (child devices…?).
I’m guessing there are quite a few additional points of failure / complexities involved with this DTH & SmartApp, that perhaps will require adding debug statements or getting official support assistance.
Anyone facing Multi-Channel control issue. I found the problem caused by this official smartapp. Reinstall and install the app still unable to listen the response in new generated devices. This worked for almost a year just stop working recently for my all existing devices.
Any idea @slagle
Looks like the default multi-channel smartapp has been removed?
Hi, i have same switches installed, I couldnt even find the source code for that multi channel script. If someone already has that please let me know so that i can publish it for myself and use these switches again.
Hi wesleywong, I have exactly the same problem.
Have you already found a solution?
I’ve rejoined all the switches and ST will used “Z-Wave Device Multichannel” (type). This device type is capable to recognize for the child devices (if any). So no longer required to use additional SmartApp for multi channel devices. Hope this helps.