Odd problems in new app with Qubino RGBW dimmer and Honeywell RTH9585WF thermostat

Devices & Integrations
1

Here’s an odd one. I have a Qubino RGBW dimmer setup with some strip-LED lights that we use for the holidays.

The device integrates properly - and I can turn it on and off from the SmartThings app (new one) on my cellphone. So we know that the interface to the device is working.

But when I go to change the colors - and I click “save” - I get “A Network or Server error occurred. Try again later.”.

I’m at a loss to figure this out - if the controller didn’t turn on/off properly I think I’d have a better shot at figuring it out - but it seems to accept some commands and not others.

Oddly - I have our Alexa’s connected to SmartThings - and I can tell Alexa to change the color or turn it on and off.

Anyone have any idea on how to diagnose this? All the other functions in the SmartThings app work - creating automations, etc., so I have no idea why this color-change command won’t work.

Thanks.

2

Sounds like an issue with the DTH (Device type Handler) which converts smartthings requests into command that the device can understand.

There are many that worked with the classic app that do not work with the new V3 app because of changes in the way the platform does some things. And that can result in the symptom that you are seeing.

Do you know what DTH it is using? And is this a device that previously worked with the classic app or a new device altogether?

3

Hi,

So I’m confused. The SmartThings app on my phone doesn’t seem to be able to communicate with the Qubino RGBW controller - but Alexa can. We have Alexa connected to the SmartThings system - and via Alexa I can have the Qubino box change color - but not through the SmartThings app. Yet both are driving the same command to the device handler? So I’m confused - how can Alexa talk to the device but the SmartThings app cannot? I"ve tried all the device-handlers I can find in the SmartThings Github repository and none seem to work properly.

Also - I have the exact same problem with a brand new Honeywell RTH9585WF thermostat. I am using the supplied DeviceHandler for Honewell TCC 8000/9000 thermostats. I get continual Network/Server errors when trying to communicate via the SmartThings app. You say this is due to the new V3 app - but for a Honeywell thermostat, surely this can’t be an incompatibility?

Both of these interfaces worked with the classic-app just fine.

How can I correct either of these when these are vendor-supplied device-handlers?

Appreciate any suggestions you may have.

Thanks.

Seth Miller

4

I’m sorry, I don’t know anymore than that the error that you saw is one that other people have seen. Hopefully someone who has these devices will be able to give a more informative answer.

5

I can tell you the problem with your thermostat…Honeywell’s servers are complete trash. You can solve this (temporarily) by deleting the thermostat and re-adding. Over the past few months, I’ve had to do this many times. I know it’s on Honeywell’s end because when these issues initially started, I tried to add the stat directly to Google and it wouldn’t connect there either. Even their own app has frequent outages

1 Like
6

I don’t think it’s a Honeywell issue as their TCC app on my phone works flawlessly. And I can connect Alexa directly to Honeywell’s TCC site.

Going back to the Qubino issue…

I see these errors in the Live Logging display when I try to use the Smart-Things V3 app on my phone to change the color of the LED strip’s.

220224cc-38ec-44c8-a6ee-c87c50feed45 5:43:17 PM: error groovy.lang.MissingMethodException: No signature of method: script_dth_7e6a0a25245a1c534c7677ae813edd6da7143f2624c25472ad8eb5e5c693fba4.huesatToRGB() is applicable for argument types: (java.lang.Double, java.lang.Integer) values: [96.66666666666667, 97]
Possible solutions: huesatToRGB(float, float) @line 616 (setColor)

220224cc-38ec-44c8-a6ee-c87c50feed45 5:43:16 PM: debug Qubino RGBW Dimmer: setColor()

When I ask Alexa to change the RGBW color - and it is talking to my Smart-Things system to do so - I get these messages. So I’m convinced the error above is something in the Smart-Things V3 app?

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Parsed SwitchMultilevelReport(value: 99) to [[‘name’:‘switch’, ‘value’:‘on’, ‘linkText’:‘Strip 3’, ‘descriptionText’:Strip 3 switch is on, ‘isStateChange’:false, ‘displayed’:false], [‘name’:‘level’, ‘value’:99, ‘unit’:’%’, ‘descriptionText’:Strip 3 dimmed to 99%, ‘linkText’:‘Strip 3’, ‘isStateChange’:false, ‘displayed’:false]]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Qubino RGBW Dimmer: firing switch multilevel event

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 2603, payload: 63 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Parsed SwitchColorReport(value: 5, colorComponent: red, colorComponentId: 2) to [2602]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 3304, payload: 02 05 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Parsed SwitchMultilevelReport(value: 99) to [[‘name’:‘switch’, ‘value’:‘on’, ‘linkText’:‘Strip 3’, ‘descriptionText’:Strip 3 switch is on, ‘isStateChange’:false, ‘displayed’:false], [‘name’:‘level’, ‘value’:99, ‘unit’:’%’, ‘descriptionText’:Strip 3 dimmed to 99%, ‘linkText’:‘Strip 3’, ‘isStateChange’:false, ‘displayed’:false]]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Qubino RGBW Dimmer: firing switch multilevel event

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:24 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 2603, payload: 63 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Parsed SwitchMultilevelReport(value: 99) to [[‘name’:‘switch’, ‘value’:‘on’, ‘linkText’:‘Strip 3’, ‘descriptionText’:Strip 3 switch is on, ‘isStateChange’:false, ‘displayed’:false], [‘name’:‘level’, ‘value’:99, ‘unit’:’%’, ‘descriptionText’:Strip 3 dimmed to 99%, ‘linkText’:‘Strip 3’, ‘isStateChange’:false, ‘displayed’:false]]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Qubino RGBW Dimmer: firing switch multilevel event

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 2603, payload: 63 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Parsed SwitchColorReport(value: 0, colorComponent: green, colorComponentId: 3) to [2602]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 3304, payload: 03 00 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Parsed SwitchColorReport(value: 255, colorComponent: blue, colorComponentId: 4) to [2602]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:23 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 3304, payload: 04 FF ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:21 PM: debug Parsed SwitchMultilevelReport(value: 99) to [[‘name’:‘switch’, ‘value’:‘on’, ‘linkText’:‘Strip 3’, ‘descriptionText’:Strip 3 switch is on, ‘isStateChange’:false, ‘displayed’:false], [‘name’:‘level’, ‘value’:99, ‘unit’:’%’, ‘descriptionText’:Strip 3 dimmed to 99%, ‘linkText’:‘Strip 3’, ‘isStateChange’:false, ‘displayed’:false]]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:21 PM: debug Qubino RGBW Dimmer: firing switch multilevel event

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:21 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 2603, payload: 63 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:20 PM: debug Parsed SwitchColorReport(value: 0, colorComponent: warmWhite, colorComponentId: 0) to [2602]

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:20 PM: debug Qubino RGBW Dimmer: Parsing 'zw device: 07, command: 3304, payload: 00 00 ’

220224cc-38ec-44c8-a6ee-c87c50feed45 5:48:18 PM: debug Qubino RGBW Dimmer: setColor()

Thoughts anyone?

Thanks.