I’m having an issue with my SmartThings Link. I believe it was brought on my the Oreo update on my Shield TV. Currently the hub is online and active, but my IDE says it has an IP of 0.0.0.0. I’ve rebooted everything I can think of and still it reports no IP. Pretty much all of my devices are functioning except anything that talks locally to the hub on port 39500. The port is not open at all on the hub. When I use a SmartApp like HomeCloudHub which reports the IP and service port to the app during the configuration it returns this:
Hi @riccanet, thanks for reporting this issue. I am able to confirm that both of these things are issues right now and have been able to reproduce them on my production setup.
We will work out a fix with Nvidia and look to include it in the next schedule system update (currently the SmartThings hub functionality is delivered via the system image so patching is an involved process). At present, I am not able to provide expected timing for a fix to land.
Is your shield hard wired or using wifi. One of the changes with the new shield experience was to enable both wifi and wired connections at the same time. You may want to check and make sure only one of them is enabled at one time.
I understand there is no timeline on this, but is there any kind of work around I can implement? I’m regretting this whole Smartthings Link idea instead of getting another hub for this location. There are so many things wrong with this implementation its sad. I have almost 80 devices on this link hub and just to think if I have to factory reset my Shield, all is lost and needs to be setup again. Not to mention you guys have no backup/restore/migration tool even if I wanted to get a standard hub.
I think we might be waiting a while. They stupidly decided to integrate the smarthings link app in to the system rom instead of it being a stand alone application. Which pretty much means when Nvidia releases a new version of the shield software it will hopefully be fixed. While it does affect us, we are probably not that big of a concern that Nvidia would release a patch just for this issue. We could potentially be waiting for an Android TV major release.
@light_treason do yourself a favor and just buy a v2 hub. It took me a day or two to move everything over, but now I don’t have to worry about it. Smartthings Link will probably be discontinued before this gets fixed.
i literally sold my v2 hub on ebay the week before this issue happened. UGH. I’m guessing we’ll never see the promised migration mechanism any time soon either.
