So for a long time, so long that I can’t remember, I turned off notifications for a particular device and it worked flawlessly, but this morning all of a sudden I started getting notifications again even though the setting is still off:
What changed on the platform to cause this? I don’t want to disable the leak sensor capability in my driver because it’s used by many community members in various routines. Changing my driver could potentially stop important routines from working as expected.
Perhaps a bug in this new feature called “Always allow emergency alerts” I’ve not seen yet:
I’m having the same issues, started today. My guess is that something on the backend got changed and SmartThings is ignoring the device-level settings.
Really annoying because I have a pool water sensor set up to only send a notifications if the pool level stays low for 30+ seconds, but now, every time the wind blows, the sensor momentarily drops and I get 15 notifications as bounces up and down.
Hi. It’s been a couple of years and the driver you provided still works, however, all of a sudden today the water meter moisture detection notifications turned back on and I can’t find a way to turn only these notifications off while allowing the needed notifications like I was able to before. The moisture detection notifications keep toggling on and off, hundreds in a matter of a half hour or so. The moisture detectors themselves are suspended in the air so they are not detecting an actual moisture leak problem. Is there a way to turn off the moisture detection function or disable only these notifications without turning off all SmartThings notifications?
Hi, @johnconstantelo
We saw you have the support access open which helped me to create a report for the engineering team.
I think it would be useful having app logs about the test described below just in case they need to look at the config from that perspective:
Go to the menu where you disable the notifications for the device called Main Water Meter
Then, enable them.
Go back one page and disable the notifications again
For, @Gold_Standard_Proper and @Smeegs
Please provide the name of your devices and open support access to your account to get their IDs and compare the logs seen in the platform to make sure this is all part of the same issue.
Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
I’m also getting this issue from a water leak sensor notification happening on both ios26 and android 16 using both iOS and android apps (I’m using the beta version on both)
