I just wanted to give another update. After my last update we encountered another problem. This time the SmartThings Home Care Wizard said that our devices were now unsupported (Washer, Dryer, & Family Hub/Refrigerator). So to try to fix this I first tried to remove the Family Hub/Refrigerator and reconnect it. That didn’t work, so I signed out of the device with my mother’s account and I signed in with my account. This fixed the Home Care Wizard for the Family Hub/Refrigerator and testing it fixed the notification bug with my phone for this device only; the washer and dryer at this time was still bugged for me and all 3 were still bugged for my father. At this time I didn’t know if it was our phones still acting up, our accounts, or the virtual homes were corrupt, as I wasn’t able to test my mother’s phone. I thought that it maybe our phones if my mother’s phone now acted up with all 3 devices where they weren’t before, but while testing I was surprised that it was still working just fine. So, I next switched our washer and dryer to my account from my mother’s and tested them. To my surprise this fixed the issues for me and was still working as intended for my mother, but my father was still receiving the issues. Now, I had in my mind 2 options to do; re-register all devices to my father’s account and test or create a new home, invite everyone, move all devices, test, and remove the old home. I choose to create a new home and to my surprise again this fixed all our issues with our phones for these 3 devices.
Now we still have the issue with our SmartTag(+)s, but in my opinion shouldn’t have a toggle to disable them in the first place. The only notifications from the tags are ones you want and are only for the person they are assigned to anyway in most cases. The only issues I could see is if you have kids that will abuse the send notifications to someone action you can assign to either a press or hold of the button, as they could assign it to send to anyone within the Virtual Home. The other issue is if you set the same notifications for say a senior citizen for emergencies like my parents and like with my mother where she puts her tag in her purse, it could keep going off from accidentally presses from the pressure of her other contents setting it off. So as of right now I’m not too concerned about these notifications not being able to be disabled.
The last issue I’m noticing now is if I have notifications disabled on my phone within the app for these devices, but they are enabled on the Family Hub/Refrigerator they still won’t show on the Family Hub/Refrigerator. But if I enabled them on my phone they work again. This isn’t a big issue for us, but I just wanted to give you a heads up. I’m not at sure if this effects our Samsung Smart TV’s as well as I haven’t had time totest them yet, but I will most like test it and update later on the results.
Just a fyi for Brad_ST on those leak sensors, if like my devices you might be able to fix them if they are linked to another account or switched to another home. I can’t test that as I don’t have any, but it maybe worth noting that this could be a fix for those that have this issue.
Also ever since doing this our SmartThings integration with Google Home has fixed itself and we now have the washer and dryer back.
So if anyone fixed anything in the background, I just want to thank you for that as we seem to be back to a state of calm and most of our problems are fixed.
