SmartThings App sending non-stop notifications. Please help!

I’m posting on here as support said they can’t send this issue to the development team as it’s not widely known as an issue, but it’s plaguing all of my family members phones, including mine.

What is happening is ever since the February Security Patch of Android 12 the SmartThings App is sending us notifications from disabled devices (Dryer, Washer, SmartTag, & Refrigerator). This is just the opposite of what many others have reported in the past when notifications wouldn’t send to their phone (ex: “The washer cycle is complete”); as ours won’t stop.

Personal troubleshooting I’ve done to try to fix the issue are as followed: turning off/on notifications, cleared cache, uninstall app and reinstall, & remove device and reconnect them to our accounts. Nothing is stopping the notifications.

The notifications are more a pain for me, as I work nights and sleep during the day. I still need to keep the notifications for my SmartTag enabled, but need to disable the Washer and Dryer notifications as to not wake me.

Everyone in my family has a Samsung Note 20 Ultra and all are running the latest firmware and the SmartThings app is updated to the latest version. Also all devices are Samsung brand and all are up-to-date as well.

Below is a screenshot showing the notifications for the Dryer are disabled, but I still received a notification saying the status has been changed (circled at top). I have a few screen recordings of the issue as well, but I’m not sure how to share them on this website. Please can anyone help or let me know if they are also experiencing this issue. The support person said the more it is known to be an issue the more likely it will be fixed.

Tagging @brad_ST

Just to clarify, are these timely and accurate notifications from the tags and appliances that you simply don’t want to receive? Or are they repeated notifications that shouldn’t be sent in the first place?

By ‘disabled devices’ are you referring to the option to disable notifications on an individual device basis? If so do you have reason to believe that the notifications you get should be disabled, or are you just assuming (quite understandably) that they should be?

I ask because I find (though perhaps I need to look harder) that disabling notifications on a per device basis only affects certain notifications generated by the app (presumably) such as low battery, active leak sensors etc. It doesn’t affect notifications from other sources such as Routines and SmartApps that relate to those devices. I don’t know where your notifications originate from as I don’t have any Samsung appliances.

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Just to clarify, are these timely and accurate notifications from the tags and appliances that you simply don’t want to receive? Yes they are. Or are they repeated notifications that shouldn’t be sent in the first place? They don’t repeat in the sense I get one and then get another over and over. They are the correct notifications for the device(s), but I shouldn’t receive them if disabled on a per device basis.

By ‘disabled devices’ are you referring to the option to disable notifications on an individual device basis? Yes; as an example: I would have the dryer notifications disabled and washer notifications enabled, I SHOULD receive a notification that the “washer” is done, but I SHOULDN’T receive a notification that the “dryer” is done. In this situation I should only receive one notification, but what I’m getting right now would be two; the “dryer” is still sending me a notification even though it’s disabled. If so do you have reason to believe that the notifications you get should be disabled, or are you just assuming (quite understandably) that they should be? According to Samsung’s SmartThings App support page it is supposed to allow you the option to disable notifications on a device specific basis and this is how it worked before I updated my phone’s firmware a week ago.

I ask because I find (though perhaps I need to look harder) that disabling notifications on a per device basis only affects certain notifications generated by the app (presumably) such as low battery, active leak sensors etc. It doesn’t affect notifications from other sources such as Routines and SmartApps that relate to those devices. I don’t know where your notifications originate from as I don’t have any Samsung appliances All the notifications I have received have came from the SmartThings App and I only have one Automation, which is Samsung’s “Auto Cycle Link” that allows the washer to tell the dryer which cycle to use based on the cycle that just finished on the washer. That Automation also doesn’t have notifications that I’m aware of. The only Routines or other SmartApps that I have linked with SmartThings are within Google Home and I’ve never received a notification from it yet.

Thanks for the questions though as my answers could possibly help someone track down the issue.

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I learned a bit from the answers too. The mobile app has a world of functionality I just never get to see.

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There’s an issue with leak sensors not respecting the notification disabled toggle. I’ve inquired if the bug might also expand to other devices.

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First off, I want to thank JDRoberts for the tagging to brad_ST and the like, orangebucket for the questions, and brad_ST for informing me that this might be an issue he has seen and is aware of.

But orangebucket got me thinking and I thought it might be helpful to tell what devices I have setup in the SmartThings App, what notifications we are receiving, and who’s receiving what. Again, keep in mind every device/phone is updated to the latest Firmware and the SmartThings App is version 1.7.82.23.

Notifications Options that can be toggled (the “x2” or “Mine” is because I setup my things in technically a separate virtual home within the app even though they are the same physical home so other family members can’t mess or change the settings of my devices as I’m the tech person of the family and I don’t want them accidently controlling my devices. Trust me there is nothing more annoying than to be woken up by your bedroom lights turning on when one of your family members asked Google Home to turn on the lights in the restroom):

  • All Notifications: If this one is disabled all others will be disabled and this does disable all notifications like it should.
  • Suggestion Notifications
  • SmartThings Clothing Care
  • SmartThings Cooking
  • SmartThings Energy
  • SmartThings Find (x2)
  • SmartThings Home Care(x2)
  • Dryer
  • Washer
  • Hallway
  • Family Hub
  • Samsung Q60T 55"
  • Samsung Q90T 65" (Mine)
  • Father’s SmartTag
  • Mother’s SmartTag+
  • My SmartTag+ (Mine)

Devices Setup in SmartThings that have notifications abilities:

  • Dryer: Model DVE50A8800V/US
  • Washer: Model WF50A8800AV/US
  • Hallway: Google Nest 3rd Gen Learning Thermostat
  • Family Hub: Model RS27T5561SG/AA
  • Samsung Q60T 55": Model QN55Q60TAFXZA
  • Samsung Q90T 65" (Mine): Model QN65Q90TAFXZA
  • Father’s SmartTag: Plain Bluetooth Only SmartTag Model EL-T5300BBEGUS
  • Mother’s SmartTag+: Ultrawide Band SmartTag Model EL-T7300BLEGUS
  • My SmartTag+ (Mine): Ultrawide Band SmartTag Model EL-T7300BBEGUS

Phone’s:
Father’s: Galaxy Note 20 Ultra/Mystic Black 128GB/Verizon Carrier
Mother’s: Galaxy Note 20 Ultra/Mystic Bronze 128GB/Verizon Carrier
Mine: Galaxy Note 20 Ultra/Mystic Black 512GB/Unlocked Version Setup with Verizon SIM Card

Notifications we have received per above device(s) (There maybe other’s but we have never received them in the time we had the devices):

  • Dryer: Cycle Complete, The status of the device has been changed (Does this when toggling on/off Smart Control allowing me to send it commands via SmartThings/Google Home), and if I remember correctly Door Open Reminder.
  • Washer: Cycle Complete, The status of the device has been changed (Does this when toggling on/off Smart Control allowing me to send it commands via SmartThings/Google Home), and Door Open Reminder.
  • Hallway: If any reminder that I can think of would be to change the HVAC Filter.
  • Family Hub: The door to the Refrigerator is open, The door to the Freezer is open, and replace water filter.
  • Samsung Q60T 55": None that I can recall.
  • Samsung Q90T 65": None that I can recall.
  • Father’s SmartTag: I created a “Test” notification that will send a message to his phone if the button is pressed and Low Battery Warnings.
  • Mother’s SmartTag+: I created a “Test” notification that will send a message to her phone if the button is pressed and Low Battery Warnings.
  • My SmartTag+: I created a “Test” notification that will send a message to my phone if the button is pressed and Low Battery Warnings.

Devices affecting each person’s phone:

  • Father’s Phone: Dryer, Washer, Family Hub, & His SmartTag.
  • Mother’s Phone: Her SmartTag, all other devices are working as intended.
  • My Phone: Dryer, Washer, Family Hub, & My SmartTag+.

Now this is just a theory, but the only theory as to why only my mother’s phone is affected by just her SmartTag+ and both my father’s and my phone are affected by everything else is that my mother’s phone could of possibly updated to the February Patch of Android 12 while she was at work and since we live in the rural country we don’t have good cell service (4G Only) at some places and her phone updated when not connected to any network not affecting those devices that weren’t connected/close-by at the time. My Father who is retired and I work remotely have our phones at home on our own Wi-Fi (Speeds of 100Mbps Down, usually when tested running ~114Mbps Down) and they updated while we were connected locally to all 3 of our devices and each of our own SmartTags. I believe this may have played a role in what’s going on, but again this is just my theory and the issue may have stimmed from somewhere else. I just thought all this info could help anyone find a solution to this issue we are having.

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While it’s been a few days and I’ve got some bad news about my issue. It seems to be more wide spread than previous thought, it’s not just my phone getting notifications when disabled it’s also my Samsung Smart TV. See screenshots below. I’m still testing to see if it affects our other Samsung Smart TV or our Family Hub as I haven’t checked that in the past and whether or not it maybe linked to each of our Samsung accounts. I’ll keep everyone posted as I find out.


Also I just wanted to let everyone know, but I got a notification on our Refridgerator Family Hub saying the storage was low. When I checked it, it showed I had less then 100MB’s left and said we had over 3GB’s in User Data, which didn’t make sense as all we have is the apps (all updated) and the default images/videos that come on it. Well I first thought I could just sign out and sign back in and it would delete the large amount of storage user data, but it didn’t. So i factory reset the Family Hub and reset up everything and that fixed the storage issue, but now my Washer and Dryer has disappeareed from Google Home and I can’t get them back. I’ve relinked our accounts, unlinked the and reauthorized them, and even removed the linked account from the SmartThings App then relinked it in Google Home. Nothing has worked. It’s less of an issue as we don’t use it to start the devices from Google Home as we can’t set the cycle from there, but makes it nice to at least pause and restart the cycles if need be and it definitely is nice to ask how much longer the cycle has before done instead of reaching for our phones all the time. As of right now we can’t do any of these.

I just wanted to give another update. After my last update we encountered another problem. This time the SmartThings Home Care Wizard said that our devices were now unsupported (Washer, Dryer, & Family Hub/Refrigerator). So to try to fix this I first tried to remove the Family Hub/Refrigerator and reconnect it. That didn’t work, so I signed out of the device with my mother’s account and I signed in with my account. This fixed the Home Care Wizard for the Family Hub/Refrigerator and testing it fixed the notification bug with my phone for this device only; the washer and dryer at this time was still bugged for me and all 3 were still bugged for my father. At this time I didn’t know if it was our phones still acting up, our accounts, or the virtual homes were corrupt, as I wasn’t able to test my mother’s phone. I thought that it maybe our phones if my mother’s phone now acted up with all 3 devices where they weren’t before, but while testing I was surprised that it was still working just fine. So, I next switched our washer and dryer to my account from my mother’s and tested them. To my surprise this fixed the issues for me and was still working as intended for my mother, but my father was still receiving the issues. Now, I had in my mind 2 options to do; re-register all devices to my father’s account and test or create a new home, invite everyone, move all devices, test, and remove the old home. I choose to create a new home and to my surprise again this fixed all our issues with our phones for these 3 devices.

Now we still have the issue with our SmartTag(+)s, but in my opinion shouldn’t have a toggle to disable them in the first place. The only notifications from the tags are ones you want and are only for the person they are assigned to anyway in most cases. The only issues I could see is if you have kids that will abuse the send notifications to someone action you can assign to either a press or hold of the button, as they could assign it to send to anyone within the Virtual Home. The other issue is if you set the same notifications for say a senior citizen for emergencies like my parents and like with my mother where she puts her tag in her purse, it could keep going off from accidentally presses from the pressure of her other contents setting it off. So as of right now I’m not too concerned about these notifications not being able to be disabled.

The last issue I’m noticing now is if I have notifications disabled on my phone within the app for these devices, but they are enabled on the Family Hub/Refrigerator they still won’t show on the Family Hub/Refrigerator. But if I enabled them on my phone they work again. This isn’t a big issue for us, but I just wanted to give you a heads up. I’m not at sure if this effects our Samsung Smart TV’s as well as I haven’t had time totest them yet, but I will most like test it and update later on the results.

Just a fyi for Brad_ST on those leak sensors, if like my devices you might be able to fix them if they are linked to another account or switched to another home. I can’t test that as I don’t have any, but it maybe worth noting that this could be a fix for those that have this issue.

Also ever since doing this our SmartThings integration with Google Home has fixed itself and we now have the washer and dryer back.

So if anyone fixed anything in the background, I just want to thank you for that as we seem to be back to a state of calm and most of our problems are fixed.

FYI @MPHDodgeDaytona - Brad is no longer working at ST.

Thanks for letting me know, I’ve only been on here a week and Brad was the only one I knew that worked for them that replied to me.

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?? Thats a shame jkp

Im a bit late to this news. Too bad because he was responsive. Any ideas where he went @jkp ?

I think he is at One Tap Away.

At least two of the founders will be familiar names.

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Founder is Alex Hawkinson! He started SmartThings and Brad was there in 2015.

One of the others has a familiar name too.

Alex Hawkinson is also behind BrightAI, where many former ST staff can be found.

He must be saving a fortune on recruitment.

Hey nothing wrong with that when you know where to find proven, competent, trustworthy, and reliable people