Nothing is working (Feb 2019)

[JDRoberts]

Unfortunately, this happened to a number of people recently. See the following thread for discussion:

New app and multiple locations... is it possible?

I’m having issues that seem related. The new app created a new location for me that I can’t delete (tried changing the default locations for both my real location and the new/bad one). I have seen similar reports out there too. I also have some devices that seem to have just fallen off the network completely. They do not show up in a new discovery so they seem to be completely gone. My support number is vastly different than others but I wanted to add to the conversation, mostly to increase the visibility of the issue. If @Brad_ST can help, that’s great. My last (unrelated) support ticket with ST went 27 days before they called me 3 times in the middle of a work day and then closed the case for “inactivity” so I’m trying to take every avenue possible this time. ST support/escalation numbe…

It’s also listed on the official status page now as something they are aware of and are working on:

SmartThings Status