@jkp Would LOVE to report this to support (am in UK) but app link now just hands me off to Samsung website trying to sell me something and following to support from there (a very convoluted menu) gives me the option to chat (not something that’ll be productive), a singularly useless FAQ or the community…
Anyway my experience of ‘support’ from the past… If rebooting the hub or factory resetting the hub does not fix it they they are totally unable to help and seemingly unwilling to progress the issue beyond closing it after a few weeks of complete inaction.
Like I say just my experience, recent and historic, but ‘support’ do not deserve the title as it is the one thing they seem unable to do, this community however - superb, helpful and responsive !!
I have to agree
In the past I cant fault the support ive had. They have always come through
Sadly These days, response is slow and generally not that helpful. They cant resolve things as quickly as the community and generally say to ask on here for advice.
Certainly when it comes to the Family Hub fridges. Smartthings support say contact the Appliance team, the appliance team laugh and say contact smartthings. I have in the past had to forward screenshots from both teams to one another in order for a reply.
I will post the question but it will likely be answered on here or be resolved before they can reply