No Android Push Notifications


(Patrick Stuart [@pstuart]) #1

Just set up a separate account, set up a simple event, on open of a door (smartthings multi sensor) send push notification.

Open the sensor, no push notification to my Android Device.

The log in the Android Smartthings app shows the event door opened at xx:xx so it is registering the door open event but I get nothing to push to the phone.

My phone is a Nexus 5 running Android 4.4.4

Push notifications work every other app that is installed and uses them.


#2

Can you double check in the system Apps menu and verify that notifications are enabled for SmartThings?

If they’re enabled shoot us an email at support@smartthings.com and we’ll troubleshoot a bit deeper.

Thanks!


(Patrick Stuart [@pstuart]) #3

Yeah, its enabled. I’ve removed the apk, reinstalled, no notifications at all.


#4

Thanks for checking. Shoot us an email and I’ll intercept it right away so we can figure out what’s going on.


#5

You could also jump on live chat at http://support.smartthings.com so we can work in real time.


(Patrick Stuart [@pstuart]) #6

Sent email, thanks for the prompt response. Hope to solve this. Curious if any android user out there actually gets push notifications.

Looking at the apk, I don’t see anything in the app permissions that allows for backgrounding or push notification receiving…


#7

As an Android user I can confirm that push notifications definitely work :). We’ll obviously figure out what’s going on in your case though. To my knowledge, and I’m not a developer, no specific permission is required to send you a notification.


(Patrick Stuart [@pstuart]) #8

Was able to fix it after chatting with Tyler who confirmed Smartthings uses a 3rd party provider via Google Cloud Messaging (GCM).

I looked at the APK receivers section of the process of the app and for whatever reason the default install state is to unregister the com.urbanairship.push.GCMPushReceiver.

After registering this (checking the box) my push notifications now work great.

I tested on my clean / fresh Android device and the default state of the install of the APK for smartthings doesn’t register this function. Maybe those that installed the app before this change was made carries the setting over.

So if you are having issues, check the process settings. This is for advanced users only, hopefully this can be fixed for later installs.


#9

Thanks for working with us Patrick. Just wanted to drop in and let you know our Android team is digging in and figuring out what happened here.


#10

Alright - final update. The bug has been identified and is being fixed right now. I’m unsure of the scope of the bug since this is the first report we’ve had of this issue that hasn’t been a simple fix elsewhere, but either way it should be corrected from our side soon.

Thanks


#11

I’m not receiving push notifications or text for my “Goodbye!” and “I’m Back Actions” to notify me of mode changes…

Push notification is working for motion etc.


#12

Dave,

Can you email us at support@smartthings.com?

Thanks!