New to Smartthings, have Hubv3. I have a couple of z-wave switches connected, but i had to do it manually by picking the device types from the bottom of the screen in the app (the device discovery always turned up “no devices found”). I was okay with that since at least it worked.
Now i am trying to add a zigbee device from Third Reality, and it requires a custom device handler. I have that set up and published under my samsung account (where I can see my hub and other devices), but I cannot add the new device. When I try to pair, of course it doesn’t show up in the discovery area (nothing ever has for me). And when i try to pair manually, my new device handler can’t be found in the search in the app.
After working on this for a couple of hours and searching for help online, I just need to know where to go next.
- When I add a custom device handler, should i be able to find that in the “add device” area of my smartthings app on my phone? (i.e. is this a problem with the way I am adding & publishing the device handler?)
- Or should I troubleshoot why i can’t ever seem to auto-discover new devices? Maybe reach out to Samsung support?
- Or should I pursue this with Third Reality?