I am not new to SmartThings and I have many devices connected to my SmartThings App (so I have been through many of the connection difficulties that entails). However, I am new to the Tracker Device and despite many hours of research and subtle tweaks to the pairing process, I just cannot get this thing to connect. Here are the precise details – Can anyone help ?
The tracker is new out of the box and fully charged (green light).
I go to the app and select add device (+ Device). In ALL the various options listed (outlets, sensors etc) there is no option to connect a Tracker. I have noticed that when I connect other devices the actual models of device are listed under “certified in the United Kingdom” and “Compatible but not certified in United Kingdom”. Is this normal?
Anyway, as I said the Tracker is not listed at all. So instead, I go to the bottom right of the screen and select “Scan nearby”.
I switch the Tracker on (blue light – which soon turns to blink blue/orange/green), and the app immediately picks that up and under “Available devices” it only lists “Samsung Tracker”.
I select Samsung Tracker and the interface returns “let’s get started with your tag”, I go through the normal allocation of Location and Room and hit next.
The app then returns “Your tag is ready to connect when the light turns blue” and it does turn solid blue. The screen then says “When the light on your Tag turns blue, press the button once to register the device”. I do this and the screen then says “Please wait for your Tag to be registered to your Samsung account”.
I almost immediately get a pop-up message saying “Couldn’t add device. There was a problem connecting to the device. Try turning the device off then on again before adding it”.
I have of course followed that advice and also turned my phone off and on again. I have tried to connect via my iPad SmartThings app, with exactly the same results (except when scanned the device found is listed as “SmartThings Tracker (0GDV)”, otherwise I get exactly the same result.
If relevant, I understand that the Tracker uses an AT&T connection. My iPhone uses Spectrum but I do have a second iPhone connected to AT&T and it has a full three bar signal when sat next to the tracker, phone and hub during the connection process.
Full specifications below if needed.
Any help or advice would be greatly appreciated.
iPhone 10 on Spectrum service, Bluetooth and Wi-Fi enabled (wi-fi is same channel 2.4 GHz channel as SmartThings Hub).
SmartThings Hub is IM6001-v3P01 (Phone and Tracker are within 12” during connection attempt).
Tracker is SM-V110A 180904 SKU 67688